
Live Support Specialist
Evolution Studio AM
Ոլորտ`
Ադմինիստրատիվ, Գրասենյակային
Վերջնաժամկետ`
30.03.2023
Քաղաք`
Երևան
Դրույք`
Լրիվ դրույք
Աշխատանքային փորձ`
Սկսնակ
Description
Evolution is looking for a Live Support Specialist to join our growing team.
Responsibilities
- To monitor multiple Chat dashboards,
- To handle end users’ queries in live chat and ensure prompt response,
- To coordinate with Service Managers and to inform end-users in the live chat about any service irregularity,
- To resolve any end-users’ disputes in the live chat and escalate for higher level of intervention if necessary and log in complaints if the technical verification of the 1st line support is required,
- To sustain discipline in the live chat,
- To verify and ensure the quality of operators’ Live casino service from the end user’s perspective,
- To perform initial technical investigation basing on the information in Evolution Back office and systems trained,
- To provide resolutions of the investigated cases to the operators if asked by the manager.
Requirements
- Secondary education,
- Full Professional Proficiency in English,
- Basic user of standard software applications, including MS Office, Windows, etc.,
- High sense of responsibility,
- The ability to accurately fulfil the direct management orders and work tasks,
- The ability to work in a team,
- The ability to work in shifts,
- Detail oriented,
- Customer oriented,
- Good communication skills.
Additional Notes
We offer:
- Competitive remuneration package,
- Paid break time,
- Excellent working environment including gym and canteen,
- Flexible work schedule to fit around everyone’s lifestyle,
- Professional and personal development opportunities – internal shadow days,
- Real opportunity for career growth,
- No prior work experience needed,
- Referral bonuses,
- Health insurance,
- Privilege card,
- Opportunity to use Bookboon - the world's largest eBook and audio learning publisher (eBooks, Podcasts, Live Virtual Classrooms, Online classes etc.).