IT support Engineer
Evolution Studio AM
Վերջնաժամկետ`
Job Description:
We are looking for a proactive and customer-focused IT Support Engineer to join our team. In this role, you will be responsible for providing technical assistance, troubleshooting hardware and software issues, maintaining IT systems, and ensuring smooth day-to-day operations across the organization.
Job responsibilities
- First/Second line IT support for company internal users and contractors.
- Installing, configuring and troubleshooting user laptops, workstations, printers, mobile devices and other office IT equipment
- Configuring, administering and updating Windows, MAC, Linux operating systems on user devices.
- Managing user device environment using user device management tools.
- Creating and managing user accounts in Okta, AD, Azure AD, o365 and other systems.
- Physical network related tasks (patching, device installation, ports assignment, cabling).
- Server and network equipment installation and maintenance, cable patching in data centers and server rooms.
- Keeping inventory of IT purchases and assets - creating/updating inventory records, assigning equipment to users, auditing inventory, performing decommissioning.
- Working closely with the facility and security teams to resolve security issues.
- Constant development and improvements of local IT infrastructure.
- Providing IT assets management according to internal procedures;
- Providing service/system operations and regular/ad-hoc maintenance to ensure fulfilment of service availability and security requirements;
- Timely incident resolution, escalation to third party suppliers and problem analysis and resolution;
- Provisioning system updates and deployments according to respective internal procedures;
- User request fulfilment according to established SLAs.
- Performing other duties, as asked by the manager, which are related to this position or IT infrastructure.
- Logistics, manage inventory and equipment between locations.
Required qualifications
- Secondary (higher, special etc.) education.
- Excellent fluent written and spoken Armenian and English.
- Good communication and presentation skills
- Ability to create structured documentation
- Teamwork skills, ability to take decisions, solve problems independently and in the team and work under high pressure working conditions
- Fundamental IT skills – hardware, OS, applications, networking, security.
- Experience in deployment and support of Microsoft Windows, MacOS, iOS, Linux operating systems, and business software.
- At least 2 year experience in supporting user IT devices hardware and software.
- Experience using and managing workstations in heterogeneous environment, remote management services, filesharing, collaboration, e-mail and directory services.
- Fundamental knowledge of IT procedures and security principles.
- Certifications on IT systems administration/support preferred.
- Enterprise employment experience preferred.
Evolution is a market-leading Swedish company, developer and provider of products and services for online casino entertainment founded in 2006 and listed on Nasdaq Nordic (EVO).Across our 40+ sites, we have 20 000+ people working in the fields of Product Innovation, Software Development, Game Presenters & Hosts, IT support, Facility & Studio build as well as support services.
Evolution's dynamic and creative environment creates a unique opportunity for personal and professional growth.
Since entering the Armenian market in 2020, Evolution Armenia has rapidly established itself as a major employer with a reputation for excellence. We are committed to becoming one of the premier employers in the region, offering exciting career opportunities and challenging experiences.
Are you ready for new opportunities and eager to gain valuable experience?
If you’re prepared for challenges and growth, we want to hear from you.
Տարածեք հայտարարությունը սոցիալական ցանցերում
