Front Office Agent

Description

We are seeking a dynamic and organized Front Office Agent to join our growing team. The ideal candidate will be the first point of contact for guests and responsible for organizing tours, managing walk-in sales, updating records and systems, and ensuring smooth daily front office operations.

Job Responsibilities

• Greet and assist walk-in guests with inquiries and tour bookings.
• Provide accurate information about tour packages, pricing, and availability.
• Handle on-the-spot reservations, upselling where possible.
• Assist in planning and organizing daily and private tours.
• Coordinate with guides, drivers, and vendors to ensure smooth execution.

Required Qualifications

• Proven experience in front office, customer service, or a similar role in travel or hospitality industry.
• Strong written and verbal communication in English and Russian (at least B2, preferably C1).
• Strong organizational and multitasking skills.
• Computer literate.
• Friendly, proactive, and solution-oriented attitude.

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Mashtots 39/12

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https://yeranitravel.com/