Front Desk Agent
Yerevan Place Hotel
Կդիտարկվեն նաև օտարերկրյա քաղաքացիներ
Վերջնաժամկետ`
Yerevan Place Hotel is looking for a friendly, professional, and customer-oriented Front Desk Agent to join our team.
This role is ideal for someone who is passionate about hospitality, enjoys interacting with people, and is committed to delivering exceptional guest experiences. As the first point of contact for our guests, you will play a key role in creating a warm welcome and ensuring a seamless stay from arrival to departure.
Who Are We?
Yerevan Place Hotel is a four-star hospitality destination in the heart of Yerevan, dedicated to creating exceptional guest experiences through personalized service, genuine care, and professional excellence.
Our mission is to deliver memorable hospitality by providing high-quality services, creating a warm and welcoming atmosphere, and building long-term, trust-based relationships with our guests.
Our vision is to become one of the leading hospitality organizations in Yerevan and the region by setting new standards of excellence, creating meaningful connections, and delivering unforgettable experiences.
At Yerevan Place Hotel, people are at the heart of our success. We believe every team member plays an essential role in achieving our shared goals and contributes to the growth, culture, and success of our organization.
Our Values
- Exceptional guest service and memorable hospitality experiences.
- Responsibility, integrity, and mutual respect.
- Continuous personal and professional development.
- Innovation, creativity, and a proactive mindset.
What's in It for You?
By joining our team, you will become part of a dynamic hospitality environment where excellence, collaboration, and continuous improvement are at the center of everything we do.
You will have the opportunity to:
- Receive a competitive salary package based on your qualifications and experience.
- Build a rewarding career in the hospitality industry.
- Work in a professional, supportive, and collaborative team environment.
- Develop your communication, customer service, and hospitality skills through continuous learning.
- Contribute to creating memorable experiences for guests from around the world.
What You'll Do
- Welcome guests with a warm, friendly, and professional attitude.
- Perform efficient and accurate check-in and check-out procedures.
- Register guests, issue room keys, and provide information about hotel services, facilities, and local attractions.
- Respond promptly to guest requests, inquiries, and complaints, ensuring complete guest satisfaction.
- Arrange personalized services for VIP guests and guests with special requests.
- Assist guests with disabilities and ensure a comfortable and accessible experience.
Reservations & Administration
- Manage room reservations through phone, email, online platforms, and walk-in guests.
- Process payments, prepare invoices, and maintain accurate billing records.
- Ensure guest information is recorded accurately and confidentially.
- Maintain organized Front Office documentation and reports.
Operations & Teamwork
- Coordinate with Housekeeping, Maintenance, Food & Beverage, and other departments to ensure smooth daily operations.
- Monitor room availability and communicate operational updates effectively.
- Support the coordination of group bookings, conferences, and special events.
- Maintain a clean, organized, and professional Front Desk area.
- Follow hotel policies, procedures, and service standards at all times.
Who We Are Looking For?
We are looking for an enthusiastic and service-oriented professional who enjoys working with people and thrives in a fast-paced hospitality environment.
You will be successful in this role if you:
- Have higher education.
- Have at least 1 year of Front Office experience in the hospitality industry.
- Have at least 1 year of customer service experience.
- Demonstrate excellent communication and interpersonal skills.
- Possess strong problem-solving and organizational abilities.
- Are friendly, positive, and guest-focused.
- Can work efficiently under pressure and manage multiple tasks simultaneously.
- Have a good working knowledge of Armenian, Russian, and English.
- Are available to work rotating shifts (08:30–17:30, 15:00–00:00), including weekends and public holidays.
Candidate Level: Mid-level
If you are passionate about hospitality and providing exceptional guest service, we would love to hear from you.
Երևան Փլեյս հյուրանոցը գտնվում է Երևանի կենտրոնում, անմիջապես Հանրապետության հրապարակի հարևանությամբ։
Հյուրանոցն առաջարկում է ծառայությունների լայն շրջանակ։
Տարածեք հայտարարությունը սոցիալական ցանցերում
