Front Desk Agent

Seven Visions Resort & Places, The Dvin

Ոլորտ` Ադմինիստրատիվ, Գրասենյակային, Տուրիզմ, Հյուրանոցներ

Վերջնաժամկետ` 25.05.2025

Քաղաք` Երևան

Դրույք` Լրիվ դրույք

Աշխատանքային գրաֆիկ` 12 ժամյա գրաֆիկ

Աշխատանքային փորձ` Սկսնակ

Description

As a Front Desk Receptionist at Seven Visions Resort & Places, The Dvin you will be the first point of contact for our guests, providing outstanding customer service from check-in to check-out.

Responsibilities

Greeting guests with a warm welcome upon arrival and ensuring a smooth check-in process.
Handling guest inquiries, requests, and complaints promptly and courteously.
Managing reservations and ensuring accuracy in booking details.
Processing payments and maintaining guest accounts.
Maintaining a clean and organized front desk area.
Collaborating with other hotel departments to meet guests' needs and resolve issues.
Upholding policies and procedures to ensure a safe and enjoyable experience for all guests.

Requirements

High school diploma or equivalent; college degree in hospitality or related field preferred.
Proven experience in customer service or hospitality industry is an advantage.
Excellent knowledge of Russian and English languages.
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Proficiency in computer systems and hotel software.
Ability to work flexible hours, including evenings, weekends, and holidays.
Knowledge of Opera PMS is a must.