Deputy Manager Operations at Visa Application Centre (VFS Global)
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Description
VFS Global, the world’s largest outsourcing and technology services specialist for governments and diplomatic missions worldwide, is looking for a Deputy Manager of Visa Application Center in Yerevan.
Responsibilities
- Manage administrative and functional activities conducted at the VAC:
- document scrutiny & verification for visa processing,
- handling cash & bank related transactions if assigned,
- maintaining & recording all application data,
- ensuring all administration & logistics of passport delivery to consulate / applicant /logistics company etc.
· Conduct regular audits for all processes.
· Implement all new process rollouts or changes.
· Ensure regular Error monitoring and Quality checks.
· Maintain & improve level of customer & mission satisfaction (VOC, VOM), manage and improve the sales.
· Maintain adherence to the Service Level Agreements (SLA), Standard Operating Procedures (SOP), manuals etc.
· Ensure that the entire process is completed within the mandated Turn Around Time (TAT).
· Ensure that the Teams are mentored well & work towards adherence of all SOP’s and processes.
· Ensure no penalties are incurred and monitor, track and maintain internal errors.
· Ensure personal & professional development for self and team by conducting trainings on regular basis (product & process).
· Provide assistance to staff when needed and handle applicant/customer escalations.
· Liaise with various support functions to handle team related queries.
Requirements
- Higher Education.
- Strong communication skills.
- Managerial experience of 3-5 years at the minimum.
- Experience with Team and Client Management skills.
- Experience in Sales.
- Business orientation and multitasking skills.
- Intermediate or Upper-Intermediate in English is a must.
Job conditions
- Competitive salary
- Unique working international environment
- Professional development at an international company
- Proactive friendly team
- Salary will be discussed at the interview individually
How to Apply & Contact Information
- Please apply directly via the job board application form on the platform.
- Please indicate your salary expectations in your resume or cover letter.
We will review ALL applications submitted through the website and by email and if your qualifications match our requirements, we will contact you directly.
VFS Global is the world's largest outsourcing and technology services specialist for governments and diplomatic missions. It manages non-judgmental and administrative tasks related to applications for visa, passport, and consular services for its governments, increasing productivity and enabling them to focus entirely on the critical task of assessment.
With a responsible approach to technology development, adoption and integration, the company prioritizes ethical practices and sustainability while serving as a trusted partner to 71 governments.
Operating 4105 Application Centres in 168 countries, VFS Global has efficiently processed more than 542.42 million transactions* since 2001 and over 231.62 million biometric enrolments since 2007.
Who we are
- The global leader in trusted technology services, empowering secure mobility for governments and citizens.
Where we aspire to be
- To lead and set the standard in the visa and consular services industry, through innovation, technology and excellence in customer service
What we do
- We make people’s cross border mobility simple and convenient through highly secure, reliable, efficient, and innovative technology solutions.
For our Client Governments:
- By being the partner of choice, through trust, technique and technology.
For our Customers:
- By providing exceptional customer service, ensuring convenient and seamless experiences.
For our Colleagues:
- By creating meaningful work opportunities and building successful careers, in a diverse and inclusive workplace.
For our Investors:
- By delivering stakeholder value and embracing best in class corporate governance and ethics.
For our Community:
- By developing partnerships that drive positive economic, environmental, and social impact.
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