Customer Support Specialist

Description

Nexus Tech Solutions LLC is an Armenia-based BPO and technology-enabled support company providing outsourced customer and operational support services to overseas B2B clients.

We are looking for Customer Support Specialists to join our growing team in Yerevan and support international clients across different time zones.

Responsibilities

• Provide customer and operational support through email, live chat, and ticketing systems.
• Handle customer inquiries, service requests, and routine operational issues according to client procedures.
• Maintain accurate customer records, case documentation, and activity logs.
• Escalate issues when required and communicate professionally with overseas clients and customers.

Requirements

• Education：High school diploma or above.
• Work experience：Previous customer service, BPO, administrative, or technical support experience is preferred but not mandatory.
• Skills and qualifications：Good communication and problem-solving skills, attention to detail, computer literacy, and ability to work with email, chat, and ticketing systems.
• Nice-to-haves：Previous experience supporting international clients or working in a multi-channel customer support environment.
• Languages: Fluent English and Chinese (Mandarin); Cantonese is required.

Additional Notes

Working schedule：Previous experience supporting international clients or working in a multi-channel customer support environment.