Customer Service Specialist(night shift job)
Commonwealth Casualty Company
Վերջնաժամկետ`
Description
US-based Commonwealth Casualty Company (https://www.commonwealthcasualty.com/) is looking for "Customer service specialists" with a strong knowledge of English language. This position requires an overnight schedule to accommodate U.S. call center hours and provide continuous support to our customers. In-office position and require on-site attendance for all scheduled shifts.
The Customer Service Representative is responsible for delivering high-quality support to policyholders, claimants, and prospective customers. This entry-level role ensures a positive customer experience by answering questions, resolving issues, processing policy updates, handling First Notice of Loss (FNOL) claims calls, and providing accurate information in a timely and professional manner.
Responsibilities
- Manage multiple tasks and priorities while efficiently navigating various systems to perform job functions.
- Demonstrate a strong understanding of company procedures, processes, tools, and systems.
- Take full ownership of customer accounts during the review and servicing process.
- Maintain accurate internal records by archiving all necessary documentation and evidence.
- Develop and maintain strong knowledge of company products, pricing, underwriting guidelines, and policy features.
- Receive, investigate, and respond to all customer inquiries, concerns, and complaints in a timely and professional manner.
- Request, track, and follow up on any missing or required information from customers.
- Provide accurate quotations, pricing details, and policy information to new and existing customers.
- Successfully complete the sales process in accordance with company and regulatory requirements.
- Answer incoming calls promptly, professionally, and courteously while maintaining excellent customer service standards.
Requirements
- High school diploma or equivalent required.
- Fluency in English required.
- Time management skills.
- Ability to learn and apply insurance guidelines, processes, and systems.
- Ability to thrive in a fast-paced, high-pressure environment while maintaining accuracy and professionalism.
- Proficient in Microsoft Office applications and comfortable handling phone communications with a professional disposition
- Time-management skills
- Customer-focused mindset with strong problem-solving skills
- Previous customer service experience preferred.
- Candidates are required to complete a basic computer proficiency and customer service skills test and achieve an acceptable passing score.
Additional notes
Working hours will be from 20:00 to 05:00: Monday–Friday.
Commonwealth Casualty Company was founded in 2010 with a commitment to provide affordable insurance to everyone in the community. Our products and services improve constantly as we strive to develop customized, innovative solutions to serve the unique needs of every client. Whether you seek homeowners, renters, auto insurance, or roadside assistance, we offer a full suite of affordable products and services. Our professionals will work to create the package that’s best for you. What’s more, Commonwealth Casualty Company provides a variety of discounts to help you save even more on insurance. Our Community The community is the lifeblood of our company, so giving back is embedded in the Commonwealth culture. Nearly 100 percent of our dedicated employees volunteer their time with community service organizations. We proudly partner with more than two dozen charitable organizations that help those in need, including Habitat for Humanity, the Special Olympics, Ronald McDonald House, the United Way, St. Mary’s Food Bank Alliance, and many others. Feel free to contact us if you would like to explore a partnership with a favorite charitable organization.
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