Contact Center Specialist

Description:
The Contact Center Specialist is responsible for performing a full range of customer service oriented telephone and e-mail support activities.

Responsibilities:
-Answer calls and respond to emails; handle customer inquiries about banking services both by telephone and by email
-Assess customer needs and provide customers with banking service information
-Update the customer database during customer contacts
-Manage and resolve customer complaints; record the feedback
-Conduct a variety of routine daily tasks: review reports; prepare correspondence participate in special department projects
-Follow up the customer calls where necessary

Required Qualifications:
-Bachelor's degree in Economics or Finance
-At least 1 year of work experience at a bank as a Call Center or Contact Center Specialist
-Excellent knowledge of Armenian, Russian and English languages
-Knowledge of MS Office, Skype, Viber, WhatsApp; communication skills; good data entry and typing skills
-Knowledge of customer service principles and practices
-Verbal and written communication skills
-Ability to listen and understand the information and ideas presented by customers
-Analytical thinking; problem-solving and decision-making skills
-Ability to work in teams

Application Procedure:
Interested applicants should submit their CVs to mentioned email, indicating "Contact Center Specialist" in the subject line of the e-mail, or send them to Prometey Bank head office at 44/2 Hanrapetutyan Str., Yerevan 0010. Only short-listed candidates will be interviewed.

Deadline:20.05.2017

Ընկերության մասին

Հասցե

44/2 Hanrapetutyan, Yerevan

Հեռ.

+374 10562036

Prometey Bank LLC is a commercial bank in Armenia.

Տեսնել ավելին