Customer Care Representative

Description

We are Selfup.com, a US-based company specialized in organization of Cooking Classes and Team-building entertaining culinary experiences in USA. We are hiring a Customer Care Representative in Armenia to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels (mail, phone and messengers). To do well in this role you need to be able to have experience working with CRM systems, have excellent communication skills, and knowledge of English. Working hours 17:00-02:00, Yerevan time.

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through emails, messengers, phone and other channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• High school diploma, general education degree, or equivalent.
• Excellent verbal and written English skills.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Additional Notes

No remote working policy.