Call Center Agent

Description

We at Globbing are in search of Call Center Agent to join our friendly community and provide the highest level of service to our customers.

Responsibilites

• Answer incoming calls and respond to customers via phone, social media & emails․
• Provide customers with the organization’s service and product information․
• Research, identify, and resolve customer complaints in coherence with the company’s standards․
• Route calls to appropriate resources in order to provide excellent customer service to customers․
• Complete call logs and reports․
• Identify, escalate priority issues and report to the high-level management․
• Manage large amounts of inbound and outbound calls in a timely manner․
• Follow communication “scripts” when handling different topics․
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives․
• Build sustainable relationships and engage customers by taking the extra mile․
• Keep records of all conversations in our call center database in a comprehensible way and based on the standard operating procedures․
• Perform other related duties as assigned.

Requirements

• Very good data entry and typing skills․
• Excellent knowledge of Armenian, English and Russian․
• Excellent listening, verbal, and written communication skills․
• Ability to handle stressful situations appropriately․
• Experience in a relevant field will be considered a plus․
• Customer service orientated & attention to details․
• Able to work independently and in a team․
• Accurate and responsible.

Company օverview

Address

44/54 Հրաչյա Քոչարի փողոց, Երևան

Number of employees

1-15

Website

http://www.globbing.com/

Phone

+374 55 525759

Globbing is an international corporation that unites 11 countries. The company currently operates in Armenia, Kazakhstan, Uzbekistan, Kuwait and carries out deliveries from 7 countries. It is constantly on the path to global expansion. The world-famous ABC News and NBC News recognized the brand as a mega-successful startup. Prominent for revolutionary and innovative approaches, attitudes and its ambitions to operate around the world, the company aims at creating a whole new shopping experiences for the people around the globe.

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