
Technical Support Specialist
CreedRoomz
Industry:
Installation, Maintenance, Repair
City:
Yerevan
Employment type:
Full Time
Work experience:
Junior, Mid level
Job responsibilities
- Identifying troubleshooting hardware and software solutions.
- Diagnosing and repairing faults.
- Resolving network issues.
- Installing and configuring hardware and software.
- Providing timely and accurate customer feedback.
- Following up with clients to ensure the problem is resolved.
- Replacing or repairing the necessary parts.
- Supporting the roll-out of new applications.
- Providing support in the form of procedural documentation.
- Testing and evaluating new technologies.
- Conducting electrical safety checks on equipment.
- Provides technical support for internal end users on routine hardware and software problems including operating system support, application support, system access problems and database support.
- Inputs data in Help Desk tracking system and assists with maintenance.
- Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation.
- Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
- Create and implement new processes to improve efficiency and customer satisfaction while reducing costs.
Required qualifications
- Proven work experience as a Technical Support Specialist or similar role
- Excellent knowledge of computer systems, mobile devices, and other tech products
- Proficiency in Windows OS.
- Strong problem-solving and communication skills
- Ability to multitask and prioritize customer issues
- Customer-oriented and patient approach
- Knowledge of remote support tools and ticketing systems
- Experience in the gaming industry is a plus
- Fluency in Armenian; knowledge of other languages is a plus
Additional information
Interested candidates are encouraged to submit via our career site
Schedule is shift based` 10:00-18:00, 18:00-02:00, 02:00-10:00 (3 working days and 2 days off, all shifts are mandatory)
Address` Garegin Hovsepyan 20
Role benefits
- Competitive salary
- Health insurance
- Training courses
- Social events, corporate parties
- 4 paid days of during the year
Company օverview
Address
Երևան, Գ․ Հովսեփյան 20
Number of employees
501-1000
Website
Phone
37444444453
Benefits
Annual salary review
Free foreign language courses
Corporate events
Flexible working schedule
Medical insurance
Family medical insurance
Free tea, coffee and refreshments
Reward system
Business trips
Trainings
Sports Package
Sports and yoga zone