Technical Support Specialist
CreedRoomz
Job posting has expired
Job responsibilities
- Identifying troubleshooting hardware and software solutions.
- Diagnosing and repairing faults.
- Resolving network issues.
- Installing and configuring hardware and software.
- Providing timely and accurate customer feedback.
- Following up with clients to ensure the problem is resolved.
- Replacing or repairing the necessary parts.
- Supporting the roll-out of new applications.
- Providing support in the form of procedural documentation.
- Testing and evaluating new technologies.
- Conducting electrical safety checks on equipment.
- Provides technical support for internal end users on routine hardware and software problems including operating system support, application support, system access problems and database support.
- Inputs data in Help Desk tracking system and assists with maintenance.
- Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation.
- Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
- Create and implement new processes to improve efficiency and customer satisfaction while reducing costs.
Required qualifications
- Proven work experience as a Technical Support Specialist or similar role
- Excellent knowledge of computer systems, mobile devices, and other tech products
- Proficiency in Windows OS.
- Strong problem-solving and communication skills
- Ability to multitask and prioritize customer issues
- Customer-oriented and patient approach
- Knowledge of remote support tools and ticketing systems
- Experience in the gaming industry is a plus
- Fluency in Armenian; knowledge of other languages is a plus
Additional information
Interested candidates are encouraged to submit via our career site
Schedule is shift based` 10:00-18:00, 18:00-02:00, 02:00-10:00 (3 working days and 2 days off, all shifts are mandatory)
Address` Garegin Hovsepyan 20
Role benefits
- Competitive salary
- Health insurance
- Training courses
- Social events, corporate parties
- 4 paid days of during the year
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