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Service Trainer

Cofix Armenia

Industry: Restaurants, Food Services
Deadline: 7/18/2024
City: Yerevan
Employment type: Full Time
Work schedule: Five-day workweek
Work experience: Mid level, Senior
Open to international applicants
Job posting has expired

Description

We are seeking an experienced and passionate HoReCa (Hotel, Restaurant, and Café) Service Trainer to join our dynamic team. The ideal candidate will have a strong background in the hospitality industry, with a focus on training and development. This role is crucial in ensuring our staff provides top-notch service, aligning with our company's standards and customer expectations.

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Responsibilities:

  • Training Program Development:

    • Design and implement comprehensive training programs for HoReCa staff, including onboarding, service standards, and continuous education.
    • Develop training materials, manuals, and resources tailored to various roles within the hospitality sector.
  • Conducting Training Sessions:

    • Lead engaging and interactive training sessions for new hires and existing employees.
    • Use a variety of training methods including workshops, demonstrations, role-playing, and on-the-job training.
  • Evaluation and Improvement:

    • Assess the effectiveness of training programs through feedback, surveys, and performance evaluations.
    • Continuously update and improve training content based on industry trends, feedback, and performance metrics.
  • Compliance and Standards:

    • Ensure all training programs comply with industry standards and regulations.
    • Maintain a high level of knowledge regarding health, safety, and sanitation guidelines.
  • Team Development:

    • Mentor and coach employees to enhance their skills and career growth.
    • Foster a positive and collaborative learning environment.
  • Performance Tracking:

    • Monitor and track employee progress post-training to ensure knowledge retention and application.
    • Identify areas for further training and development.
  • Customer Service Excellence:

    • Instill a culture of exceptional customer service and hospitality.
    • Address and resolve any service-related issues promptly and professionally.
  • Reporting:

    • Maintain detailed records of training activities and employee progress.
    • Report on training outcomes and provide recommendations to management.

Qualifications:

  • Hospitality Management, Education, or related field.
  • Minimum of 3-5 years of experience in the hospitality industry, with a focus on trainings.
  • Strong understanding of HoReCa operations and customer service standards.
  • Excellent communication and presentation skills.
  • Ability to create engaging and effective training programs.
  • Proficient in Microsoft Office Suite and training software.
  • Certified Hospitality Trainer (CHT) or similar certification is a plus.
  • Excellent written and oral communication skills in the Russian language

Skills:

  • Strong leadership and mentoring abilities.
  • Exceptional organizational and time management skills.
  • Creative problem-solving and critical thinking.
  • Adaptability to various learning styles and environments.
  • High level of professionalism and customer focus.

Additional Notes

Cofix Armenia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

By joining our team, you will play a vital role in shaping the service quality and customer experience in our hospitality establishments. We look forward to welcoming a dedicated HoReCa Service Trainer who is passionate about training and excellence in service.

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