The Server is responsible for taking the guests through the key phase of their Hard Rock experience. As a Hard Rock Cafe Server, you will be assuming the role of tour guide, communicator, decision-maker, entertainer, memorabilia curator and musician (at heart).
Taking guests’ orders.
Handling cash & other forms of payment.
Making proficient sales transactions - using a point-of-sale system.
Properly checks I.D.s – for guests who appear to be under the legal drinking age.
Demonstrating responsible alcohol service.
Demonstrating impeccable product knowledge.
Suggestive selling - using proven techniques.
Answering questions - accurately and politely.
Satisfying any/all needs of the guests - regularly double-checking back with guests throughout their experience.
Maintaining a clean & organized station – including pre-bussing & table maintenance.
Performing opening, closing & side duties – setting up/breaking down the station, refilling condiments, cleaning ashtrays, etc.
Demonstrating knowledge of all table/station numbers.
Directing guests to areas & restrooms.
Creating memorable experiences.
Entertaining guests to create “Raving Fans.”
Remaining calm in a hectic, fast-paced atmosphere
Demonstrating a high level of organization, attention to detail and a sense-of-urgency
Displaying a positive and outwardly friendly attitude toward guests.
Must be the minimum legal age to be employed. In some regions, the legal minimum age is required to serve food & alcohol – check with the person interviewing you to ensure you meet these requirements.
Practicing all general safety standards.
Maintaining a well-groomed appearance (“having a plan”).
Following all uniform guidelines.
Recycling products, where possible.
Maintaining HRC’s 5 core Values and Mission Statement.