Senior Google Workspace Engineer

Role Overview

We are looking for an experienced Senior Google Workspace Engineer to join our IT team and take ownership of the administration, engineering, security, automation and ongoing improvement of our Google Workspace environment.

The successful candidate will combine strong Google Workspace technical expertise with hands-on IT support, automation and project management experience. You will work across Google Workspace, identity and access management, endpoint management, security and automation, while also supporting wider IT initiatives.

This is a hands-on role requiring someone who can troubleshoot complex technical issues, develop solutions using Google Apps Script, contribute to DevOps activities and help maintain a secure and compliant IT environment aligned with ISO 27001 principles.

Fluent written and spoken English is a mandatory requirement.

Key Responsibilities

Google Workspace Engineering & Administration

• Administer and support Google Workspace across the organisation.
• Manage Google Admin Console, users, groups, organisational units and policies.
• Manage Gmail, Google Drive, Shared Drives, Calendar, Meet, Chat and other Workspace services.
• Configure and manage Google Workspace security controls, including MFA, SSO, access policies and security settings.
• Manage Google Workspace licensing and service configuration.
• Monitor service health, security alerts, audit logs and administrative activity.
• Develop and maintain standards, documentation and operational procedures.
• Troubleshoot complex Google Workspace and identity-related issues.

Automation & Apps Script Development

• Develop, maintain and enhance Google Apps Script solutions.
• Automate repetitive administrative and business processes.
• Integrate Google Workspace services using APIs and scripting.
• Develop workflows across Gmail, Drive, Sheets, Forms, Calendar and other Workspace services.
• Identify opportunities to improve operational efficiency through automation.
• Troubleshoot and maintain existing scripts and integrations.

Identity, Security & Compliance

• Support identity and access management across Google Workspace and related platforms.
• Experience with SSO, SAML, OAuth, MFA and user lifecycle management.
• Implement and maintain appropriate security controls and access policies.
• Support security investigations and audit requirements.
• Contribute to ISO 27001 compliance activities, controls and evidence gathering.
• Support risk management, security reviews and IT policy implementation.
• Maintain appropriate technical documentation and operational records.

DevOps & Technical Engineering

• Exposure to DevOps principles, tools and practices.
• Work with source control such as Git/GitHub/GitLab.
• Support automation, CI/CD and deployment processes where appropriate.
• Work with APIs, JSON, webhooks and cloud-based integrations.
• Contribute to the development and maintenance of reliable, repeatable IT processes.
• Support cloud-based infrastructure and SaaS integrations.

IT Support

• Provide hands-on technical support for users and business-critical systems.
• Troubleshoot hardware, software, networking, identity and access issues.
• Support laptops, mobile devices, peripherals and endpoint technologies.
• Manage and resolve escalated incidents and service requests.
• Work with IT service management processes, including incident, problem and change management.
• Provide technical guidance and mentoring to other IT team members.

Project Management

• Lead or contribute to IT and Google Workspace projects from planning through implementation.
• Define requirements, deliverables, timelines and technical solutions.
• Coordinate with internal stakeholders and third-party suppliers.
• Manage technical risks, issues and dependencies.
• Produce project documentation and status updates.
• Ensure successful transition of projects into operational support.

Key Experience & Skills

Essential

• 3–5+ years' professional IT engineering / administration experience.
• Strong hands-on experience administering Google Workspace.
• Practical experience with Google Admin Console.
• Strong knowledge of Gmail, Drive, Shared Drives, Calendar, Meet and Google Groups.
• Hands-on Google Apps Script development experience.
• Experience automating business and IT processes using Apps Script.
• Good understanding of APIs, integrations and web services.
• Experience with identity and access management.
• Knowledge of SSO, SAML, OAuth and MFA.
• Exposure to DevOps practices and tooling.
• Experience with Git or similar source-control platforms.
• Experience providing hands-on IT support and troubleshooting.
• Experience working on IT projects and managing technical deliverables.
• Practical experience or exposure to ISO 27001 and information-security controls.
• Strong problem-solving and analytical skills.
• Excellent documentation and communication skills.
• Fluent English – written and spoken.

Desirable

• Google Workspace certification or relevant Google Cloud certification.
• Experience with Google Cloud Platform (GCP).
• Experience with Google Cloud Identity.
• Experience with endpoint/device management.
• Knowledge of networking, DNS, DHCP and TCP/IP.
• Experience with Microsoft 365 or hybrid environments.
• Experience with PowerShell, Python or other scripting languages.
• Experience with REST APIs and JSON.
• Experience with SIEM, security monitoring or DLP solutions.
• ITIL knowledge or certification.
• Experience working within an ISO 27001-certified organisation.
• Experience working with Jira, ServiceNow or similar ITSM/project-management platforms.

Technical Skills

Google Workspace

• Google Admin Console
• Gmail
• Google Drive & Shared Drives
• Google Calendar
• Google Meet
• Google Chat
• Google Groups
• Google Forms
• Google Sheets
• Google Sites
• Google Vault
• Google Workspace security & compliance

Automation & Development

• Google Apps Script
• JavaScript
• REST APIs
• JSON
• Webhooks
• OAuth
• Git / GitHub / GitLab

Identity & Security

• Google Cloud Identity
• SSO / SAML
• MFA
• Identity lifecycle management
• Access controls
• Security monitoring
• ISO 27001

Infrastructure & IT

• Endpoint management
• Windows / macOS
• Networking fundamentals
• DNS / DHCP
• SaaS administration
• ITSM
• Incident & problem management

Personal Attributes

• Hands-on and technically capable.
• A strong problem solver who enjoys investigating complex issues.
• Comfortable working independently and taking ownership.
• Customer-focused with a strong service mindset.
• Able to communicate technical concepts clearly to both technical and non-technical audiences.
• Organised and capable of managing multiple priorities.
• Proactive in identifying opportunities for automation and improvement.
• Security-conscious and comfortable working within governance and compliance frameworks.
• Comfortable working in a fast-paced, international environment.

What Success Looks Like

• Maintain a secure, reliable and well-managed Google Workspace environment.
• Reduce manual IT administration through automation.
• Improve user experience and IT service quality.
• Successfully deliver Google Workspace and wider IT projects.
• Support the organisation's ISO 27001 objectives.
• Provide effective technical support and rapid resolution of escalated issues.
• Establish and maintain strong technical documentation and operational processes.

Compensation & Language

Salary: $2,000–$3,500 gross per month, depending on experience, technical skills and overall suitability for the role.

Fluent written and spoken English is a mandatory requirement.

Company օverview

Address

Հ․ Հակոբյան 3

Number of employees

1-15

Website

https://itsupport.am/

Phone

+374 60 270777

«Այթի Սուփորթ»-ում մենք մասնագիտացած ենք ընկերությունների համար համապարփակ և արդյունավետ ՏՏ լուծումների մատուցման գործում։ Կարևորելով հուսալիությունը, նորարարությունը և հաճախորդների բավարարվածությունը՝ մենք դարձել ենք նախընտրելի տեխնոլոգիական գործընկեր նրանց համար, ովքեր փնտրում են բարձր արտադրողականությամբ ՏՏ ենթակառուցվածքներ և աջակցություն։

See more