Reservation specialist for hotel

We are looking for a friendly, professional, and customer-oriented Reservation specialist to join our team. As Reservation Agent you’ll deliver this through managing all aspects of reservation department (for example customer service, telephone services and guest reservations).

Responsibilities

• Manage hotel reservations in the PMS (create, modify, and cancel bookings)
• Verify and maintain accurate reservation information in the PMS
• Respond to guest and partner inquiries via email, OTA extranets, and phone
• Monitor and manage room availability
• Coordinate guest and company payments, invoicing, and reservation-related documentation
• Communicate and cooperate with other hotel departments to ensure smooth operations
• Maintain high standards of guest service and accurate reservation management.

Requirements

• Good computer skills and proficiency in Microsoft Office (Word, Excel, Outlook)
• Good command of English, Russian and Armenian especially written communication
• Ability to manage multiple tasks, prioritize workload, and work effectively in a team
• Experience in customer service and a passion for working with guests
• Experience working with hotel reservation systems (PMS) and OTA extranets will be considered an advantage
• Knowledge of Triosoft PMS will be considered an advantage․

Working schedule: Monday - Friday from 09:00-18:00

Company օverview

Address

Armenia, Yerevan, Leo Street, 54

Number of employees

16-50

Website

https://hayasahotels.com/

“Hayasa Hospitality” Group is a leading hospitality service operator in Armenia, managing hotels and apartments with excellence since 2023. Our portfolio includes “Hayasa Yerevan” Hotel, “Hayasa Apartments,” “Hayasa Old Yerevan” Hotel, and “Hayasa Gyumri” Hotel.

Mission

We provide top-quality accommodation and exceptional service, showcasing Armenia’s cultural heritage and natural beauty while exceeding our guests’ expectations.

Vision

To become the preferred choice for travelers in Armenia by delivering excellence and innovation, empowering our employees, and embracing modern technologies for an enhanced guest experience.

Core Values

• Hospitality: Warm, welcoming, and guest-centric.
• Quality: High standards in every detail.
• Innovation: Modern solutions for better experiences.
• People-focused: Valuing and empowering employees.
• Community: Giving back locally.
• Sustainability: Environmentally responsible operations.

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Benefits

Annual salary review

Corporate events

Free tea, coffee and refreshments

Free meals

Reward system

Trainings

Paid day-offs