Reservation Agent

We are looking for a candidate for the position of Reservation Agent

Key Requirements:

• Experience in reservations
• Excellent knowledge of Armenian, Russian and English;
• Knowledge of property management systems (Opera is preferred)
• Ability to adapt to changing service environments
• Pro-active with a hands-on approach
• Passion for the hospitality industry
• Ability to manage work ensuring that tasks assigned are delivered
• Ability to find creative solutions, offering recommendations
• Strong communication and listening skills
• Ability to handle challenging priorities and assignments

Roles/Responsibilities

• Support and assist in the smooth running of the department, where all aspects of the guest journey and experience are delivered to the highest level, ensuring both property and company standards are attained and adhered to.
• Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out timely and professionally.
• Collaborate with colleagues to maximize guest satisfaction and comfort, delivering a positive and responsive approach to inquiries and problem resolution.
• Support and deliver on the strategies and objectives of the reservations department taking ownership for assigned areas of responsibility.
• Develops and builds own skills, knowledge, and experience at every opportunity within the reservations department, which aligns with the company's culture of growth, development, and performance.
• Collaborates with the Head of Department, ensuring that departmental inventory is maintained, that productivity targets are achieved and performance levels are attained
• Build and maintain effective working relationships, communicating with key stakeholders whilst promoting the company culture and values.

If you meet the required qualities, please send your CV to the below-mentioned email