Rental Agent

Description

• Give the customer complete information concerning the car model and its extras.
• Check-out and check-in the cars.
• Fill-in all necessary documentations.
• Drive the vehicles from airport station to headquarters for technical check and maintenance when needed.
• Treat the customers in a polite and competent way.
• Be aware of the company, prices, rental conditions and other company procedures.
• Provide a high level of customer service.
• Handle customer special requests if possible.
• Perform other related duties as required,

Responsibilities

• Dealing with customer enquiries about the availability and cost of vehicles.
• Taking bookings and explaining the terms of rental or leasing agreements.
• Completing paperwork with the customer and taking payments.
• Showing customers to their vehicle and pointing out any bumps, scrapes or special features.
• Checking mileage and inspecting for damage when vehicles are returned.
• Providing ongoing service and sales support, if you deal with regular business leasing accounts.
• Working to resolve overdue car rentals.
• Handling clients' questions or complaints.
• Explain the controls of the rental cars to customers and provide them with directions and tourist information when necessary.
• Check returned cars to log kilometres travelled and for any damage, enter details into a computer and present final accounts to customers.
• Note any car problems encountered by customers and follow up with appropriate action.
• Arrange for cars to be cleaned and refueled, ready for the next customer.
• Arrange for cars to be ready for customers at the rental office or delivered to their hotels or places of business are usually required to work shifts, including weekends and non working hours, and especially at airports and night shifts.

Requirements

• Strong verbal and written communication skills in English and in Russian language.
• Excellent customer service skills.
• Presence of driving license.
• Effective problem-solving, decision-making skills.
• Excellent organizational and communication skills.
• High sense of responsibility and attention to details.

Company օverview

Number of employees

1-15

Website

http://www.carwiz.am/