Premium Relationship Manager

Description

The incumbent will be responsible for providing relevant consultation on the Bank's services.

Responsibilities

• Provide advice to clients and introduce the services offered by the Bank
• Open bank, deposit and card accounts and prepare required document packages, make sure all the documents are complete and accurate
• Prepare and maintain client files, both in paper and electronic forms (including in the Bank’s operational system, CRM database)
• Maintain and trigger growth of the time deposit base, prevent possible leakage
• Track clients' account turnover and offer new banking services where necessary
• Track clients' transactions throughout the business process
• Act as liaison between the client and departments of the Bank
• Accept applications from clients for any service offered by the Bank
• Provide advice to clients in relation to completion of payment documents
• Prepare and deliver to clients account statements, references and other informational materials
• Deliver payment cards to clients
• Receive instructions from clients via telecommunication means (phone, fax, email)
• Answer the phone calls of clients
• Develop the assigned clients by offering new services to them and actively participate in client outreach
• Collect and present to division/direction head client observations, recommendations and complaints with regard to any operation or service of the bank
• Present daily operations to the Senior/Chief Relationship Manager or the Head of the Direction for review
• Receive cash required for cash operations and return excess cash
• Handle cash deposit and withdrawal operations via client accounts
• Process currency exchange transactions
• Accept and execute clients’ payment orders
• Charge commissions for bank transactions
• Service payment cards via POS-terminals

Requirements

• University degree in finance, accounting or economics
• At least 3 years of work experience in customer service
• Knowledge of banking and accounting fundamentals
• Basic knowledge of banking and civil legislation
• Proficiency in MS Word, Excel, AS-Bank 4.0 Operational Day
• Excellent command of Armenian, Russian and English
• Communication skills and courteous manners
• Attention to detail
• Ability to work in a team
• Negotiation skills
• Ability to make decisions under pressure and handle stressful situations

Additional Notes

Remuneration and benefit package

Competitive package of benefits for Ameriabank employees, including annual bonus, insurance, preferential terms for banking services, training and development opportunities, individual professional development plan, etc