Mid level IT Systems & Network Engineer

Role Overview

(Fluent written and spoken English is a mandatory requirement)

We are looking for a Middle IT Systems & Network Engineer to join IT Support LLC and provide professional technical support and infrastructure management for our clients and internal environments.

The role is a hands-on infrastructure position covering day-to-day administration, maintenance, troubleshooting and improvement of IT environments. The engineer will work across server and network infrastructure, virtualization, cloud services, endpoints, security, backup and remote-access systems.

The ideal candidate can independently handle common infrastructure tasks and technical incidents, investigate problems systematically, implement changes safely, and escalate more complex issues when specialist or senior-level support is required.

Because IT Support LLC works with different organizations and technology environments, the engineer must be adaptable, comfortable learning new platforms, and able to work professionally both remotely and on-site.

Key Responsibilities

Infrastructure & Systems

• Administer, maintain, and troubleshoot IT infrastructure and systems.
• Perform routine administration, maintenance, updates and configuration changes.
• Monitor system health, investigate incidents and resolve recurring technical problems.

Network & Connectivity

• Maintain and troubleshoot LAN/WAN, wireless, firewall, VPN and remote-access environments.
• Support network changes, connectivity issues, infrastructure upgrades and site deployments.

Security, Backup & Reliability

• Support endpoint security, access controls, system hardening and security monitoring.
• Maintain backup processes and assist with recovery, disaster recovery and business continuity.

Cloud, Endpoints & IT Support

• Support cloud services, user accounts, workstations, laptops, virtual desktops, printers and other IT systems.
• Provide Level 2 remote and on-site technical support and handle escalated infrastructure incidents.

Projects & Documentation

• Participate in infrastructure implementations, migrations, upgrades and office deployments.
• Maintain technical documentation, service records and infrastructure configurations.

Key Experience & Skills

Essential

• 3+ years of professional IT infrastructure, systems or network administration experience.
• Hands-on experience with Windows Server, Active Directory, Group Policy, DNS and DHCP.
• Practical virtualization experience with VMware ESXi/vSphere and/or Microsoft Hyper-V.
• Good understanding of TCP/IP, VLANs, routing, NAT, VPN and WAN technologies.
• Experience with routers, switches, firewalls and enterprise Wi-Fi; preferably MikroTik, Sophos, Checkpoint, Ubiquiti/UniFi and Cisco.
• Experience with backup/recovery, endpoint protection and infrastructure monitoring.
• Experience with Microsoft 365 and/or Google Workspace.
• Basic Linux administration and troubleshooting skills.
• Strong troubleshooting, analytical and problem-solving skills.
• Ability to work independently, communicate with clients and document technical work.

Desirable

• Veeam or other enterprise backup platforms; Synology/NAS/storage.
• Zabbix, PRTG or similar monitoring platforms.
• Microsoft Entra ID / Azure, IP PBX/IP phones, site-to-site VPN and multi-site environments.
• PowerShell, Bash or other scripting/automation.
• EDR/XDR, SIEM, vulnerability management, ITIL and/or ISO 27001 knowledge.
• Relevant vendor certifications and previous MSP/IT outsourcing experience.

Technical Skills Summary

Servers: Windows Server, Active Directory, Group Policy, DNS, DHCP
Virtualization: VMware ESXi/vSphere, Hyper-V
Networking: TCP/IP, VLAN, Routing, NAT, VPN, WAN, Firewalls, Wi-Fi
Network Equipment: MikroTik, Sophos, Ubiquiti/UniFi, Cisco, Checkpoint
Cloud: Microsoft 365, Entra ID/Azure, Google Workspace
Backup & Monitoring: Veeam/equivalent, Synology/NAS, Zabbix/PRTG, 3CX
Security: MFA, Endpoint Protection, EDR/XDR, Access Control
Systems: Windows, Linux, macOS, Virtual Desktops

Personal Attributes

• Analytical, hands-on and systematic in troubleshooting.
• Responsible and able to take ownership of technical issues.
• Security-conscious, organized and proactive.
• Clear communication with technical and non-technical users.
• Adaptable and willing to learn new technologies and client environments.

What Success Looks Like

• Reliable and secure operation of assigned client infrastructure.
• Fast resolution of Level 2 infrastructure and technical support issues.
• Proactive identification of problems and practical infrastructure improvements.
• Well-maintained systems, networks, backups and documentation.
• Professional client service and effective cooperation with the wider IT Support team.

Compensation & Language

Salary: $900–$1,400 gross/month, depending on experience, technical skills and responsibility.

English: Good written and spoken English is required for communication with international clients and technical teams.

Company օverview

Address

3 H. Hakobyan street

Number of employees

1-15

Website

https://itsupport.am/

Phone

+374 60 270777

Founded in 2012 by a team of IT professionals, "IT Support" LLC (ITS) is specialized in providing professional IT consulting and outsourcing services. The specialists of ITS have a long-term experience in designing and maintaining a wide spectrum of IT systems for different types of organizations.

The key to the company's success is maintaining a close and efficient working relationship with customers, understanding their objectives, ensuring modern, best possible and timely solutions to their needs for achieving maximum benefits from their operations.

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