Manager

Required experience: 3 years
Occupation: Full time

We are looking for an experienced Manager, who will be responsible for supervising the staff, customer service, hirings and trainings.

Responsibilities

Supervising floor staff
- Assigning tasks and responsibilities to employees according to their skills, and work experience
- Providing clear instructions and guidance on completing assigned tasks
- Monitoring the performance and productivity of employees
- Conducting regular check-ins and team meetings to understand employees' concerns
- Providing regular feedback to help employees perform their duties efficiently
- Helping employees develop additional skills and knowledge through staff training sessions

Staff scheduling and control

Maintaining strong working relationships with kitchen and bar staff

Hirings and firings

Customer service management
- Listening to customer concerns
- Resolving issues and complaints promptly
- Escalating complex or unresolved complaints to the relevant departments
- Following up with customers to collect feedback and ensure they have no additional issues
- Performing basic data analysis to understand frequently occurring problems, determine their causes and design solutions to prevent them from reoccurring

Training employees

Monitoring operations

Resolving technical issues that occur at the facility

Managing Cash Register

Requirements

- Experience in HoReCa management from three years
- Interpersonal communication and organization skills
- Time management
- Knowledge of customer service management
- ⁠Knowledge of Russian and English language
- Knowledge of the iiko will be considered as an advantage
- High sense of responsibility
- Initiative

Conditions

- Working days and hours: to be discussed upon interview
- Free food
- Workplace: Tumanyan 35, Yerevan, Armenia
- Salary: 600 000 AMD net + bonuses (up to 1 000 000 AMD)

Company օverview

Address

Tumanyan 35

Number of employees

16-50

Phone

041008005