Live Support Specialist
Evolution Studio AM
Deadline:
Job posting has expired
Description
Evolution is looking for a Live Support Specialist to join our growing team.
Responsibilities
- To monitor multiple Chat dashboards,
- To handle end users’ queries in live chat and ensure prompt response,
- To coordinate with Service Managers and to inform end-users in the live chat about any service irregularity,
- To resolve any end-users’ disputes in the live chat and escalate for higher level of intervention if necessary and log in complaints if the technical verification of the 1st line support is required,
- To sustain discipline in the live chat,
- To verify and ensure the quality of operators’ Live casino service from the end user’s perspective,
- To perform initial technical investigation basing on the information in Evolution Back office and systems trained,
- To provide resolutions of the investigated cases to the operators if asked by the manager.
Requirements
- Secondary education,
- Full Professional Proficiency in English,
- Basic user of standard software applications, including MS Office, Windows, etc.,
- High sense of responsibility,
- The ability to accurately fulfil the direct management orders and work tasks,
- The ability to work in a team,
- The ability to work in shifts,
- Detail oriented,
- Customer oriented,
- Good communication skills.
Additional Notes
We offer:
- Competitive remuneration package,
- Paid break time,
- Excellent working environment including gym and canteen,
- Flexible work schedule to fit around everyone’s lifestyle,
- Professional and personal development opportunities – internal shadow days,
- Real opportunity for career growth,
- No prior work experience needed,
- Referral bonuses,
- Health insurance,
- Privilege card,
- Opportunity to use Bookboon - the world's largest eBook and audio learning publisher (eBooks, Podcasts, Live Virtual Classrooms, Online classes etc.).
Evolution is a market-leading Swedish company, developer and provider of products and services for online casino entertainment founded in 2006 and listed on Nasdaq Nordic (EVO).Across our 40+ sites, we have 20 000+ people working in the fields of Product Innovation, Software Development, Game Presenters & Hosts, IT support, Facility & Studio build as well as support services.
Evolution's dynamic and creative environment creates a unique opportunity for personal and professional growth.
Since entering the Armenian market in 2020, Evolution Armenia has rapidly established itself as a major employer with a reputation for excellence. We are committed to becoming one of the premier employers in the region, offering exciting career opportunities and challenging experiences.
Are you ready for new opportunities and eager to gain valuable experience?
If you’re prepared for challenges and growth, we want to hear from you.
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