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Live Support Specialist

Evolution Studio AM

Industry: Administrative, Clerical
Deadline: 3/30/2023
City: Yerevan
Employment type: Full Time
Work experience: Junior
Job posting has expired


Evolution is looking for a Live Support Specialist to join our growing team.


  • To monitor multiple Chat dashboards,
  • To handle end users’ queries in live chat and ensure prompt response,
  • To coordinate with Service Managers and to inform end-users in the live chat about any service irregularity,
  • To resolve any end-users’ disputes in the live chat and escalate for higher level of intervention if necessary and log in complaints if the technical verification of the 1st line support is required,
  • To sustain discipline in the live chat,
  • To verify and ensure the quality of operators’ Live casino service from the end user’s perspective,
  • To perform initial technical investigation basing on the information in Evolution Back office and systems trained,
  • To provide resolutions of the investigated cases to the operators if asked by the manager.


  • Secondary education,
  • Full Professional Proficiency in English,
  • Basic user of standard software applications, including MS Office, Windows, etc.,
  • High sense of responsibility,
  • The ability to accurately fulfil the direct management orders and work tasks,
  • The ability to work in a team,
  • The ability to work in shifts,
  • Detail oriented,
  • Customer oriented,
  • Good communication skills.

Additional Notes

We offer:

  • Competitive remuneration package,
  • Paid break time,
  • Excellent working environment including gym and canteen,
  • Flexible work schedule to fit around everyone’s lifestyle,
  • Professional and personal development opportunities – internal shadow days,
  • Real opportunity for career growth,
  • No prior work experience needed,
  • Referral bonuses,
  • Health insurance,
  • Privilege card,
  • Opportunity to use Bookboon - the world's largest eBook and audio learning publisher (eBooks, Podcasts, Live Virtual Classrooms, Online classes etc.).

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