Specialist/ Contact Center

Office hours: From 09:00 to 18:00, from 14:00 to 22:00, from 21:00 to 09:00

Main job responsibilities:

• Answer phone calls
• Identify customers’ needs and provide consultation
• Carry out assignments received from customers via telecommunication channels

• Transfers between accounts
• Fast money transfers payments
• Cancellation of online transactions
• Provision of new InecoOnline credentials
• Card blocking

• Receiving applications via the phone and redirecting them to appropriate units
• Drafting reply messages of telecommunication channels received via FB, Viber, website, InecoOnline and provision to customers, redirecting applications to appropriate units
• Make outgoing calls, as needed

Required qualification:

• Higher education in Economics or related fields
• Good knowledge of Russian and English
• Good knowledge of MS Office

Business skills and personal qualities:

• Listening, verbal and written communication skills
• Consulting and customer service skills
• Ability to make quick decisions
• Ability to solve problems
• Initiative
• Determined

Application procedure:

Interested candidates can click on the “Apply” button and fill in the application form by March 15, 2023.