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Customer Service Specialist

ID bank

Industry: Customer Support, Client Care
Deadline: 6/21/2023
City: Yerevan
Employment type: Full time
Work experience: Not required

Job description:

IDBank is looking for an experienced, motivated and qualified candidate for the position of Customer Service Specialist to fulfill the responsibilities listed below.

Job responsibilities

  • Rendering customer service, implementation of settlement services (cash and non-cash);
  • Opening, servicing of client accounts, attraction and servicing of deposits, servicing of loans, implementation of payment and settlement transactions;
  • Processing and provision of gold-ledged loans;
  • Implementation of cash and non-cash foreign currency purchase and sale;
  • Acceptance of utility payments, providing relevant consultation on services rendered by the Bank;
  • Identification of clients’ needs, the attraction of new clients;
  • Implementation of sales/cross-sales of services rendered by the Bank;
  • Implementation of other operations as instructed by the immediate supervisor and/or defined by internal legal acts of the Bank.

Required qualifications

  • Higher education in Economics/Finance;
  • 1-2 years of work experience in the sphere of banking;
  • Experience in working with cash;
  • Knowledge of RA banking legislation;
  • Good knowledge of computer (MS Office);
  • Good knowledge of Armenian, English and Russian languages;
  • Communication and negotiation skills;
  • Sales skills;
  • Willingness to work in a team;
  • Ability to work in different situations and fast orientation.

Required candidate level: Not defined

Additional information

After successful completion of the probation period, the Bank offers its employees a wide range of privileges, particularly, a comprehensive medical insurance package, a comprehensive bonus plan, a corporate package for sports club services, banking services on preferential terms, etc.

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