Chief specialist of Division of Increasing Customer Satisfaction

Main job responsibilities:

• Develop and promote customer-oriented culture
• Manage customer feedback by
  • Analyzing received feedback and considering it as an opportunity to improve customer experience
  • Arranging need based update of the procedures, participating in the implementation, monitoring and assessing the results
• Identify new channels for collecting customer feedback
• Manage customer journey mapping for each product and service
• Create memorable customer experience
• Review customer complaint written responses and summary reports
• Prepare and submit regular reports.

Required qualification:

• Higher education
• 1+ and more years of work experience in the field of service and 1+ and more years of work experience in the field of customer experience
• Knowledge of international service standards/approaches
• Familiarity with international service standarts
• Advanced knowledge of English

Business skills and personal qualities:

• Customer-centric mindset
• Analytical and practical approach to the solution of problems
• Collaboration and negotiation skills
• Courageous
• Team worker
• Initiative
• Multitasking

Application procedure:

Interested candidates can click the “Apply” button and fill out the application form by August 27, 2022.