Guest Service Representative (Guest Relations)
Courtyard by Marriott Yerevan
Deadline:
Description
Courtyard by Mariiott Yerevan hotel is looking for a dedicated and guest-focused Guest Service Representative (Guest Relations Specialist) to join our team. The successful candidate will play a key role in ensuring excellent guest satisfaction before, during, and after the stay.
Responsibilities
- Welcome guests and ensure a warm, professional first impression
- Maintain close communication with guests throughout their stay
- Respond to guest inquiries, requests, and special needs efficiently
- Provide recommendations regarding hotel services, local attractions, dining, and transportation upon request
- Prepare personalized notes and amenities for guestrooms (welcome notes, special occasion notes, etc.)
- Handle and resolve guest complaints in a courteous and professional manner
- Coordinate with internal departments to ensure guest satisfaction
- Send post–check-out emails to guests and collect feedback on their stay
- Record and follow up on guest feedback to support service improvement initiatives
Requirements
- Fluency in Armenian, Russian, and English is mandatory
- Service experience is an advantage
- Availability to work flexible shifts
Additional Notes
8:00 AM-5:00 PM, 2:00 PM-11:00 PM, 5 days weekly (working both shifts is mandatory)
Embrace the charm from Courtyard Yerevan Hotel
Discover our Courtyard by Marriott Yerevan Hotel during your next stay in the city. Rising above the city center, our hotel reveals a wide panorama of the historical and modern capital of Armenia. Centrally located and within walking distance of key tourist attractions, commercial hubs, and administrative precincts, our hotel in Yerevan center is an ideal choice for business trips or family vacations. We combine an inviting and spacious lobby, elegant and modern rooms, and thoughtfully designed meeting facilities to ensure you have everything you need. As one of the best hotels in Yerevan, our amenities are designed to satisfy your personal and professional passions. Enjoy delicious food and refreshing drinks, a well-equipped gym, a relaxing spa zone, and underground parking while you're with us. We provide high-speed WiFi in all areas, keeping you connected at all times. Our knowledgeable and friendly staff go above above and beyond to facilitate your expectations and make your stay memorable.
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