Guest Experience Supervisor (Front Office Supervisor)
Armenia Marriott Hotel Yerevan
Industry:
Tourism, Hospitality
Deadline:
5/3/2024
City:
Yerevan
Employment type:
Full Time
Work schedule:
Five-day workweek, In shifts, Night shift, Day shift, 8 hour shift
Work experience:
Mid level, Senior
Job posting has expired
Responsibilities
- Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
- Set up accurate accounts for each guest according to their requirements.
- Secure payment prior to issuing room key, verify/adjust billing.
- Complete cashier and closing reports.
- Accommodate guest requests, contacting appropriate staff if necessary.
- Process all payment types, vouchers, paid-outs, and charges.
- Assist management in training, evaluating, counseling, motivating and coaching employees.
Requirements
- Higher Education, Diploma or equivalent
- At least 1 year of related work experience
- Armenian, Russian and English Languages Proficiency
- Effective Communication
- Analytical Skills (Problem Solving, Decision-Making, Computer Skills)
Additional Notes
- Dependability
- Positive Demeanor
- Presentation
- Stress Tolerance
- Adaptability/Flexibility
- Multi-Tasking
- Time Management
- Detail Orientation
- Planning and Organizing