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Guest Experience Supervisor (Front Office Supervisor)

Armenia Marriott Hotel Yerevan

Industry: Tourism, Hospitality
Deadline: 5/3/2024
City: Yerevan
Employment type: Full Time
Work schedule: Five-day workweek, In shifts, Night shift, Day shift, 8 hour shift
Work experience: Mid level, Senior

Responsibilities

  • Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
  • Set up accurate accounts for each guest according to their requirements.
  • Secure payment prior to issuing room key, verify/adjust billing.
  • Complete cashier and closing reports.
  • Accommodate guest requests, contacting appropriate staff if necessary.
  • Process all payment types, vouchers, paid-outs, and charges.
  • Assist management in training, evaluating, counseling, motivating and coaching employees.

Requirements

  • Higher Education, Diploma or equivalent
  • At least 1 year of related work experience
  • Armenian, Russian and English Languages Proficiency
  • Effective Communication
  • Analytical Skills (Problem Solving, Decision-Making, Computer Skills)

Additional Notes

  • Dependability
  • Positive Demeanor
  • Presentation
  • Stress Tolerance
  • Adaptability/Flexibility
  • Multi-Tasking
  • Time Management
  • Detail Orientation
  • Planning and Organizing

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