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Guest Experience Expert

Armenia Marriott Hotel Yerevan

City: Yerevan
Employment type: Full Time
Work schedule: Five-day workweek, Night shift
Work experience: Junior
Industry: Tourism, Hospitality
Deadline:
11/25/2023
Job posting has expired

Description

Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.

Responsibilities

  • Arrange transportation (e.g., taxi cab, shuttle bus) for guests/residents/visitors, and record advance transportation request as needed.
  • Contact appropriate individual or department (e.g., Guest Arrival, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
  • Follow up with guests to ensure their requests or problems have been met to their satisfaction.
  • Manage access to technological devices within public spaces (e.g., television, remote control, computer, Internet, games, etc.) and provide basic troubleshooting assistance or refer to appropriate individual or department (e.g., Engineering, Security/Loss Prevention) as necessary.

Requirements

  • education (High School and higher)
  • work experience (will be desirable)
  • language skills (fluent in Russian and English)
  • nice-to-haves (good communication skils)

Additional Notes

Prefferably night shifts (23:00-08:00)

Company օverview
address
Address
1 Amirian street, Yerevan, Armenia
address
Number of employees
51-150

As the first international chain hotel in the city, Armenia Marriott Hotel Yerevan combines modern luxury with rich history in a cultural heritage building on Republic Square. With charismatic design, sophisticated spaces, and attentive service, this historic hotel offers a unique local charm.

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Benefits
Annual salary review
Annual salary review
Corporate events
Corporate events
Flexible working schedule
Flexible working schedule
Medical insurance
Medical insurance
Free tea, coffee and refreshments
Free tea, coffee and refreshments
Free meals
Free meals
Trainings
Trainings
Paid day-offs
Paid day-offs
Parental leave
Parental leave

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