Front Office Shift Leader

Job Description

Hayasa Hotel Yerevan is looking for a friendly, professional, and customer-oriented Front Office Shift Leader. As a Front Office Shift Leader, you are responsible for providing professional and customer-focused service to our guests and ensuring their stay will become memorable.

Key Responsibilities

• Oversee and supervise the Front Office operations, ensuring high service standards․
• Greet guests in a friendly and professional manner, ensuring their comfort and satisfaction․
• Maintain effective communication with all relevant departments to ensure seamless service delivery․
• Foster a positive and professional work environment among all front-office team members․
• Guide, support, and train new and existing team members․
• Handle customer issues and manage complex situations professionally․
• Ensure that all FO Agents are well-informed about the FO Manager’s directives and announcements and that they follow established procedures․

Requirements

• Minimum 1 year of proven work experience as a Front Office Agent or Shift Leader․
• Fluency in English and Russian, both spoken and written․
• Knowledge of the Triosoft system is an advantage․
• Flexibility and ability to handle various work situations․
• Strong teamwork skills and the ability to work independently․

Company օverview

Address

Armenia, Yerevan, Leo Street, 54

Number of employees

16-50

Website

https://hayasahotels.com/

“Hayasa Hospitality” Group is a leading hospitality service operator in Armenia, managing hotels and apartments with excellence since 2023. Our portfolio includes “Hayasa Yerevan” Hotel, “Hayasa Apartments,” “Hayasa Old Yerevan” Hotel, and “Hayasa Gyumri” Hotel.

Mission
We provide top-quality accommodation and exceptional service, showcasing Armenia’s cultural heritage and natural beauty while exceeding our guests’ expectations.

Vision
To become the preferred choice for travelers in Armenia by delivering excellence and innovation, empowering our employees, and embracing modern technologies for an enhanced guest experience.

Core Values
• Hospitality: Warm, welcoming, and guest-centric.
• Quality: High standards in every detail.
• Innovation: Modern solutions for better experiences.
• People-focused: Valuing and empowering employees.
• Community: Giving back locally.
• Sustainability: Environmentally responsible operations.

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Benefits

Annual salary review

Corporate events

Free tea, coffee and refreshments

Free meals

Reward system

Trainings

Paid day-offs