Front Office Manager

Job Description

Hayasa Hospitality Group is expanding and, ahead of launching a new project, we are opening an exciting career opportunity.

If you are ready to lead, deliver exceptional service and become a key member of a growing hospitality brand, this role may be the next step in your career.

Job Responsibilities

• Oversee the entire Front Office operations while maintaining high service standards.
• Participate in the selection of front office personnel. Recruit, manage, train and develop the Front Office team.
• Plan work schedules, set departmental objectives, policies and procedures.
• Monitor guest satisfaction levels and ensure continuous improvement.
• Ensure VIP and regular guests receive personalized and attentive service.
• Maximize room occupancy and apply up-selling techniques to promote services.
• Maintain team discipline, appearance and service standards.
• Ensure effective communication and cooperation with all hotel departments.
• Conduct team meetings, prepare reports and maintain documentation.
• Ensure compliance with safety, fire and health regulations.
• Support other departments whenever necessary.

Requirements

• Minimum 2 years of experience in Front Office (supervisory or managerial role).
• Fluency in Armenian and English/Russian.
• Strong leadership, problem-solving and organizational skills.
• Commercial awareness and sales-oriented mindset.
• High sense of responsibility, initiative and flexibility.
• Knowledge of Triosoft PMS is a plus․

We Offer

• Competitive salary and performance-based bonuses.
• Real opportunities for professional and career growth.
• Stable work environment within a developing hotel group.
• Supportive and professional team culture.

Work Schedule: Monday - Friday, 09:00 - 18:00.

Company օverview

Address

Armenia, Yerevan, Leo Street, 54

Number of employees

16-50

Website

https://hayasahotels.com/

“Hayasa Hospitality” Group is a leading hospitality service operator in Armenia, managing hotels and apartments with excellence since 2023. Our portfolio includes “Hayasa Yerevan” Hotel, “Hayasa Apartments,” “Hayasa Old Yerevan” Hotel, and “Hayasa Gyumri” Hotel.

Mission

We provide top-quality accommodation and exceptional service, showcasing Armenia’s cultural heritage and natural beauty while exceeding our guests’ expectations.

Vision

To become the preferred choice for travelers in Armenia by delivering excellence and innovation, empowering our employees, and embracing modern technologies for an enhanced guest experience.

Core Values

• Hospitality: Warm, welcoming, and guest-centric.
• Quality: High standards in every detail.
• Innovation: Modern solutions for better experiences.
• People-focused: Valuing and empowering employees.
• Community: Giving back locally.
• Sustainability: Environmentally responsible operations.

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Benefits

Annual salary review

Corporate events

Free tea, coffee and refreshments

Free meals

Reward system

Trainings

Paid day-offs