Front Desk Manager (Receptionist)

FYM Management is looking for a Front Desk Agent with top-notch customer service skills for the hotel under the brand RIS Dalma Collection Yerevan.

Job responsibilities

1. Attend all guests approaching the front desk in the procedure of check-in/check-out.
2. Process all payment types such as room charges, cash, checks, debit, or credit.
3. Manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied and recording it.
4. Ensure that all rooms are available to the Housekeeping and other departments in due.
5. Coordinate and supply guests with directions, information regarding property and local areas of interest, maintain information on prices, rates, specials, packages, programs, etc.
6. Run daily reports (number of arrivals, departures), identify special requests, and check the accuracy of reports.
7. Display a high level of integrity and professionalism in both dealing with guests and employees.
8. Follow all company policies.

Required qualifications

1. High proficiency in speaking and writing Armenian, English and Russian languages.
2. At least 1 year of working experience as a receptionist
3. Customer service drives with outstanding communication and active listening skills.
4. Excellent problem-solving and multitasking skills.
5. Ability to learn and orientate quickly.
6. Positive, pragmatic, professional attitude with good interpersonal skills.
7. Time management skills.

Additional information

1. Salary 150 000-200 000 AMD
2. Shift based: 08:00-15:00, 13:00-20:00
3. Health insurance

Company օverview

Address

Moskovyan 31

Number of employees

51-150

Website

https://fymman.com/

FYM Hospitality Group creates and manages brands in the hospitality industry.

Team FYM is a talented group of professionals with a shared vision of delivering consistently great results for our customers.

At FYM we leverage the extraordinary perspectives and innovative ideas of our talents to make FYM the industry leader. We are committed to developing our people and believe in a “learn-to-lead” approach that not only builds capability, but also builds our future leaders. ‍Each of our employees is amazing in their own right, but together we are what makes FYM such a rewarding place to work.

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Benefits

Annual salary review

Corporate events

Medical insurance

Free tea, coffee and refreshments

Reward system

Business trips

Trainings

Free parking

Paid day-offs