Front Desk Manager (Receptionist)

FYM Management is looking for a Front Desk Agent with top-notch customer service skills for the hotel under the brand RIS Dalma Collection Yerevan.

Job responsibilities

1. Attend all guests approaching the front desk in the procedure of check-in/check-out.
2. Process all payment types such as room charges, cash, checks, debit, or credit.
3. Manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied and recording it.
4. Ensure that all rooms are available to the Housekeeping and other departments in due.
5. Coordinate and supply guests with directions, information regarding property and local areas of interest, maintain information on prices, rates, specials, packages, programs, etc.
6. Run daily reports (number of arrivals, departures), identify special requests, and check the accuracy of reports.
7. Display a high level of integrity and professionalism in both dealing with guests and employees.
8. Follow all company policies.

Required qualifications

1. High proficiency in speaking and writing Armenian, English and Russian languages.
2. At least 1 year of working experience as a receptionist
3. Customer service drives with outstanding communication and active listening skills.
4. Excellent problem-solving and multitasking skills.
5. Ability to learn and orientate quickly.
6. Positive, pragmatic, professional attitude with good interpersonal skills.
7. Time management skills.

Additional information

1. Salary 150 000-200 000 AMD
2. Shift based: 08:00-15:00, 13:00-20:00
3. Health insurance