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Front Desk Manager (Receptionist)
Industry: Tourism, Hospitality
Employment type: Full time
FYM Management is looking for a Front Desk Manager with top-notch customer service skills to manage the operations of the hotel on a daily basis.
- Attend all guests approaching the front desk in the procedure of check-in/check-out.
- Process all payment types such as room charges, cash, checks, debit, or credit.
- Manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied and recording it.
- Ensure that all rooms are available to the Housekeeping and other departments in due.
- Coordinate and supply guests with directions, information regarding property and local areas of interest, maintain information on prices, rates, specials, packages, programs, etc.
- Run daily reports (number of arrivals, departures), identify special requests, and check the accuracy of reports.
- Display a high level of integrity and professionalism in both dealing with guests and employees.
- Follow all company policies.
- High proficiency in speaking and writing Armenian, English and Russian languages.
- Customer service drives with outstanding communication and active listening skills.
- Excellent problem-solving and multitasking skills.
- Ability to learn and orientate quickly.
- Positive, pragmatic, professional attitude with good interpersonal skills.
- Time management skills.
Benefits at FYM
- Competitive salary.
- Working experience with highly qualified specialists.
- Career development.
- Involvement in future property projects.