Front Desk Agent (Receptionist)

Description

Ibis Yerevan Center is looking for an experienced and enthusiastic person for the position of Front Desk Agent.

Responsibilities

• Carry out all operations concerning guest arrival and departure in compliance with internal procedures.
• Inform guests about the formalities, any special conditions relating to their stay and the services available.
• Ensure that all guest documentation is up-to-date and available.
• Develop high quality relationships with guests, from the moment they arrive and throughout their stay in order to foster loyalty.
• Handles any guest complaints and provides a rapid solution.
• Promote the brand and/ or Group's loyalty programs to guest.
• Pass the information to other departments as necessary and to the other members of the department.
• Ensures that the workplace remains clean and tidy.
• Know and apply the Hotel's security regulations.
• Perform working responsibilities according to the approved shift schedule.

Requirements

• Higher education in the relevant field.
• Work experience as a Front Desk Agent/Receptionist is a plus.
• Thorough knowledge of customer service.
• Proficiency in English and Russian languages, both oral and written.
• Solid knowledge of MS Office, particularly Excel and Word.
• Excellent communication skills.
• Good organizational and multitasking abilities.
• Problem-solving skills.

We offer our employees

• Free meals, tea, and coffee.
• Paid extra day off for birthday.
• Up to 40% discount at the hotel’s bar and restaurant.
• Special discounts at Accor hotels worldwide.
• Free training sessions.
• Professional development opportunities.

Ibis Yerevan Center is a newly opened hotel in the very heart of Yerevan. The hotel is located in the walking distance from all tourist attractions of the capital. Ibis Yerevan offers 255 amazing rooms; 7 conference halls; restaurant with terrace; lobby bar; parking space. Ibis Yerevan Center is the first hotel operated by AccorHotels in Armenia.

AccorHotels is the world leader in economy and midscale hotels and has over 3800 hotels in 90 countries.

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Benefits

Corporate events

Free tea, coffee and refreshments

Free meals

Trainings

Paid day-offs