Front Desk Agent
Nova Hotel Yerevan
Deadline:
Description
Nova Hotel Yerevan is looking for an experienced and enthusiastic person for the position of Receptionist.
Responsibilities
- Carry out all operations concerning guest arrival and departure in compliance with internal procedures.
- Inform guests about the formalities, any special conditions relating to their stay and the services available.
- Ensure that all guest documentation is up-to-date and available.
- Develop high quality relationships with guests, from the moment they arrive and throughout their stay in order to foster loyalty.
- Pass the information to other departments as necessary and to the other members of the department.
- Ensures that the workplace remains clean and tidy.
- Perform working responsibilities according to the approved shift schedule.
Requirements
- Higher education in the relevant field.
- Work experience.
- Thorough knowledge of customer service.
- Proficiency in English Russian and Armenian languages, both oral and written.
- Excellent communication skills.
Nova Hotel is an exquisite boutique hotel in Yerevan, ready to make your stay in our home city unique and memorable. Thanks to the experienced and friendly staff, you will experience a 5-star service at our 4-star boutique hotel.
REST IN THE ROOM & ENJOY YOUR SLEEP
In our cozy and comfortable rooms, you will find all that is needed for business or leisure travel: free Wi-Fi, fully stocked minibar, a comfortable work area with tea and coffee making facilities, individual climate controls in each room and a full set of bathroom amenities.
WE CARE ABOUT YOUR BUSINESS NEEDS
Nova Hotel is pleased to accommodate the needs of business guests by designating an area equipped with the following facilities:
- Desktop Computer,
- High-Speed Internet,
- Printer/Copy,
- Scanner,
- Telephone․
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