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Tour Management Software Support Specialist

Yerani Travel LLC

Industry: Information Technologies, Software Development
Deadline: 6/20/2024
City: Yerevan
Employment type: Full Time
Work schedule: Five-day workweek
Work experience: Mid level


We are looking for a Tour Management Software Support Specialist, experienced in working with Property Management Systems and Channel Managers, to join our start-up team to ensure the smooth operation of our new Tour Management Software in collaboration with our development team. The role involves mastering our software, delivering support to current and future clients, and facilitating successful usage of the application.


- Provide support and assistance to customers, addressing any inquiries, troubleshooting issues, and ensuring smooth operation of the software.

- Conduct training sessions and workshops for clients to ensure they are proficient in using the software to its fullest potential.

- Collaborate with the development team to identify bugs, communicate customer requests, and contribute to the continuous improvement of the software.

- Understand the unique needs and requirements of potential customers, and tailor software demonstrations and presentations to showcase how our solutions can address their specific challenges.


- Bachelor's degree in Business Administration, Project Management, or a related field.

- Proven experience and proficiency in relevant software applications and tools, preferably within the tourism industry.

- Excellent communication and interpersonal skills in both written and spoken English.

- Ability to work independently as well as collaboratively in a team environment.

Additional Notes

If you're interested in joining our team and think you'd be a good fit for this role, please send us your resume. We look forward to hearing from you!

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