Customer Support Specialist

JOB RESPONSIBILITIES:

1. Manage and implement the whole process of online sales, which include but not limited to:

• Customers consultation
• Orders registration
• Deliveries planning and organization
• Order acceptance, cancellation, product return or exchange processes coordination
• Answering/calling back to all missed incoming calls, emails, messages (in all social media platforms) in a short terms,
• Providing accurate information to customers (including information both about the products and questions about Company (working hours, stores, vacant positions etc.)
• Maintaining the database of customers complaints and/or suggestions.

2. Take actions to continuously improve customer satisfaction;
3. Take actions to continuously increase online sales;
4. Cash management and its documentation related to online sales;
5. Responsible for:
6. Submit relevant reports accurately and on time.

REQUIRED QUALIFICATIONS:

• Higher education,
• At least 1 year of experience in a relevant field,
• Excellent knowledge of Armenian, Russian and English,
• Good knowledge of MS Word, Excel; knowledge of 1C is a plus;
• Strong communication and negotiations skills;
• Developed sales skills;
• Ability to work under time pressure.