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Customer Support Specialist

Timeless LLC

Industry: Customer Support, Client Care
Deadline: 9/23/2023
City: Yerevan
Employment type: Full Time
Work experience: Junior
Job posting has expired


  1. Manage and implement the whole process of online sales, which include but not limited to:
  • Customers consultation
  • Orders registration
  • Deliveries planning and organization
  • Order acceptance, cancellation, product return or exchange processes coordination
  • Answering/calling back to all missed incoming calls, emails, messages (in all social media platforms) in a short terms,
  • Providing accurate information to customers (including information both about the products and questions about Company (working hours, stores, vacant positions etc.)
  • Maintaining the database of customers complaints and/or suggestions.
  1. Take actions to continuously improve customer satisfaction;
  2. Take actions to continuously increase online sales;
  3. Cash management and its documentation related to online sales;
  4. Responsible for:
  5. Submit relevant reports accurately and on time.


  • Higher education,
  • At least 1 year of experience in a relevant field,
  • Excellent knowledge of Armenian, Russian and English,
  • Good knowledge of MS Word, Excel; knowledge of 1C is a plus;
  • Strong communication and negotiations skills;
  • Developed sales skills;
  • Ability to work under time pressure.