
Customer Support Specialist
Timeless LLC
Industry:
Customer Support, Client Care
Deadline:
9/23/2023
City:
Yerevan
Employment type:
Full Time
Work experience:
Junior
JOB RESPONSIBILITIES:
- Manage and implement the whole process of online sales, which include but not limited to:
- Customers consultation
- Orders registration
- Deliveries planning and organization
- Order acceptance, cancellation, product return or exchange processes coordination
- Answering/calling back to all missed incoming calls, emails, messages (in all social media platforms) in a short terms,
- Providing accurate information to customers (including information both about the products and questions about Company (working hours, stores, vacant positions etc.)
- Maintaining the database of customers complaints and/or suggestions.
- Take actions to continuously improve customer satisfaction;
- Take actions to continuously increase online sales;
- Cash management and its documentation related to online sales;
- Responsible for:
- Submit relevant reports accurately and on time.
REQUIRED QUALIFICATIONS:
- Higher education,
- At least 1 year of experience in a relevant field,
- Excellent knowledge of Armenian, Russian and English,
- Good knowledge of MS Word, Excel; knowledge of 1C is a plus;
- Strong communication and negotiations skills;
- Developed sales skills;
- Ability to work under time pressure.