Customer Support Specialist

JOB RESPONSIBILITIES:

1. Manage and implement the whole process of online sales, which include but not limited to:

• Customers consultation
• Orders registration
• Deliveries planning and organization
• Order acceptance, cancellation, product return or exchange processes coordination
• Answering/calling back to all missed incoming calls, emails, messages (in all social media platforms) in a short terms,
• Providing accurate information to customers (including information both about the products and questions about Company (working hours, stores, vacant positions etc.)
• Maintaining the database of customers complaints and/or suggestions.

2. Take actions to continuously improve customer satisfaction;
3. Take actions to continuously increase online sales;
4. Cash management and its documentation related to online sales;
5. Responsible for:
6. Submit relevant reports accurately and on time.

REQUIRED QUALIFICATIONS:

• Higher education,
• At least 1 year of experience in a relevant field,
• Excellent knowledge of Armenian, Russian and English,
• Good knowledge of MS Word, Excel; knowledge of 1C is a plus;
• Strong communication and negotiations skills;
• Developed sales skills;
• Ability to work under time pressure.

Company օverview

Website

http://www.time.am/

Phone

011500442

Introduced in December 2012, the TIME concept was developed to offer branded designer watches from value fashion and lifestyle brands. TIME stores situated in strategic, high traffic locations across shopping malls and downtown Yerevan carry a versatile range of fashion, sport, classic, glamorous and contemporary wrist watches and jewelry. Boasting a wide portfolio of watches for men and women, TIME stores cater to your shopping needs by featuring watches from renowned international brands like Casio, Hamilton, Fossil, Emporio Armani, Michael Kors, DKNY, Skagen, Timex, Nautica, Esprit, Pierre Cardin, Guess, Gucci, Gc, Luminox, Tommy Hilfiger, Helveco, Pandora, Isharya and Ti Sento. TIME delivers an enriching yet relaxed retail environment with a knowledgeable sales team to guide you to choose your ideal timepieces quickly and conveniently. Whether you are looking for watches or jewellery timeless pieces in Armenia, TIME is sure to have the right selection for you in one of our 4 TIME stores and 1 PANDORA concept store.

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