Customer Support Specialist

We are looking for a highly responsible and experienced Customer Support Specialist, the person who can have a great contribution to our team by his/her enthusiastic and creative work.

JOB RESPONSIBILITIES:

1. Manage and implement the whole process of online sales, which include but not limited to:

• Customers consultation
• Orders registration
• Deliveries planning and organization
• Order acceptance, cancellation, product return or exchange processes coordination
• Answering/calling back to all missed incoming calls, emails, messages (in all social media platforms) in a short terms,
• Providing accurate information to customers (including information both about the products and questions about Company (working hours, stores, vacant positions etc.)
• Maintaining the database of customers complaints and/or suggestions.

1. Take actions to continuously improve customer satisfaction;
2. Take actions to continuously increase online sales;
3. Cash management and its documentation related to online sales;
4. Responsible for:
5. Submit relevant reports accurately and on time.

1. REQUIRED QUALIFICATIONS:

• Higher education,
• At least 1 year of experience in a relevant field,
• Excellent knowledge of Armenian, Russian, and English,
• Good knowledge of MS Word, Excel; knowledge of 1C is a plus;
• Strong communication and negotiations skills;
• Developed sales skills;
• Ability to work under time pressure.

APPLICATION PROCEDURE:

If you meet the requirements above and are interested in the position announced, please, e-mail your detailed CV with photo 3x4.

Please clearly mention the position title (Customer Support Specialist) you are applying for in the subject line of your message.

Please be informed that only shortlisted candidates will be contacted.