Customer Service Specialist

Job description:

IDBank is looking for an experienced, motivated and qualified candidate for the position of Customer Service Specialist to fulfill the responsibilities listed below.

Job responsibilities

• Rendering customer service, implementation of settlement services (cash and non-cash);
• Opening, servicing of client accounts, attraction and servicing of deposits, servicing of loans, implementation of payment and settlement transactions;
• Processing and provision of gold-ledged loans;
• Implementation of cash and non-cash foreign currency purchase and sale;
• Acceptance of utility payments, providing relevant consultation on services rendered by the Bank;
• Identification of clients’ needs, the attraction of new clients;
• Implementation of sales/cross-sales of services rendered by the Bank;
• Implementation of other operations as instructed by the immediate supervisor and/or defined by internal legal acts of the Bank.

Required qualifications

• Higher education in Economics/Finance;
• 1-2 years of work experience in the sphere of banking;
• Experience in working with cash;
• Knowledge of RA banking legislation;
• Good knowledge of computer (MS Office);
• Good knowledge of Armenian, English and Russian languages;
• Communication and negotiation skills;
• Sales skills;
• Willingness to work in a team;
• Ability to work in different situations and fast orientation.

Required candidate level: Not defined

Additional information

After successful completion of the probation period, the Bank offers its employees a wide range of privileges, particularly, a comprehensive medical insurance package, a comprehensive bonus plan, a corporate package for sports club services, banking services on preferential terms, etc.