Customer Service Representative

Description

Hi there, folks! “Valid Solutions” is seeking an active and communicative Customer Service Representative with good knowledge of English and Spanish languages to join our Customer Service team. 5 days a week, 7.5 hours per day, 37.5 hours per week(evening shift). The Remuneration is pretty much competitive, paid overtime hours!

Responsibilities

• Deliver customer service through online and phone support
• Provide solutions to customers with the help of supervisors
• Provide detailed information about procedures, payments and requests
• Contact and work closely with internal resources on escalation and resolution processes for critical customer issues.
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Acknowledging and resolving customer complaints.
• Identify and assess customers' needs to achieve satisfaction

Requirements

• Good knowledge of Spanish(verbal) and English(written and verbal) languages
• Listening and communication skills
• Problem-solving skills
• Customer service skills
• Ability to work under strict deadlines and pressure (from time to time)
• Ability to work as a part of a team
• Ability to be patient and understanding
• Experience in the field is a plus
• Willingness to work from 17:00 to 01:00 (transportation is free)

Company օverview

Address

thevalidsolutions@gmail.com

Phone

0037455097599

Yerevan based Outsourcing company in partnership with New York based companies, providing different services including customer care, coordination, payroll, billing, financial, marketing and IT consulting.

See more