Call Center Specialist

EcoVille Solar technologies is looking for an energetic Call Center Specialist for its USA Branch.

EcoVille has been operating since 2015. We have more than 200 talented people sharing the same values and mission in our team. EcoVille LLC introduces solar-powered photovoltaic and solar water heater systems. We are specialized in consulting, design, installation, warranty and post-warranty services.

Being headquartered in Armenia, the company is expanding internationally, more specifically two branches have been established: in the USA and in Georgia.

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RESPONSIBILITIES

-Reply to incoming calls, providing customers with complete information about solar systems, pricing and sales conditions

-Make cold calls and set appointments for salespeople

-Accept online orders

-Process and enter the information into the system

-Follow the rules for answering phone calls

-Attract new customers and provide information

-Fix customer problems and process the information received through various means of communication

-Cooperate with marketing and sales teams

-Prepare reports about incoming and outbound calls, feedbacks and results.

QUALIFICATION

-Bachelor’s degree (preferably in sales or psychology)

-Perfect oral and written knowledge of English (preferably a native speaker)

-Be open for accepting comments regarding call handling skills

-Excellent oral expression and communication skills

-Team work and sociability

-Ability to listen

-Resistance in stress

-Customer centric personality

-Knowledge of MS Office and Internet navigation skills

OFFICE/REMOTE BASED

Remote (from home)

WORKING HOURS (AM TIME)

9:00pm - 6:00am

FULL/PART TIME

Full time