Air Arabia Sales Executive Manager Armenia

About the Job

Empowered to make decisions on all aspects related to Air Arabia sales and operations, within the framework of responsibilities and boundaries identified with his/her role and in accordance with standard practices and guidelines set by the company. Consults with Country (Commercial) Manager on all strategic and non- routine decisions. All duties shall be performed thru proper channel and in compliance with adopted policies and procedures.

Key Accountabilities

• Oversees and manages the set-up of the business unit and its associated processes and enhancement projects including identifying suppliers, developing, implementing, and upgrading a reservation system/operating engine in line with the latest e-commerce trends to sell holidays to B2C & B2B customers.
• Liaises with different stakeholders such as country managers, commercial sales, revenue management and marketing teams to create a long term business plan in line with the agreed commercial goals and objectives; utilizes market surveys, benchmark studies as well as country managers input to develop a competitive product with high profit margin; prepares the annual business unit budget for incorporation to the ABY master budget.
• Leads and directs the creation, marketing, sales, operations and continuous development of all Air Arabia products and delivers as per agreed timelines while keeping costs minimum; integrates Air Arabia product into all existing /new ABY Sales channels.
• Establishes/builds on business relationships to maximize Air Arabia market share and become a major force in the Ukraine outbound/inbound leisure travel segment; ensures revenue/volume targets are met as per adopted standards of quality.
• Manages all air/ground Air Arabia products and rates; identifies new destinations for G9 services; conducts field trips to evaluate Travel agents and Tour operators and suppliers; negotiates contracts terms with TO’s and TA’s and activity suppliers to create product in the corresponding markets.
• Manages the delivery of technical training and timely support on the usage of Arabia Online reservation system extranet to new Suppliers / Partners/DMCs, Agents, and Call center Agents. Monitors the system’s performance, identifies gaps and problems, and recommends improvements in coordination with supplier and IT division.
• Leads, directs, supports and monitors the performance of all ABY products associated staff to ensure that individual performance is optimized; this includes training on systems, operation process, product knowledge, etc.; conducts mystery shopping visits and calls to evaluate the performance of travel consultants and call center agents from both sales and operations aspects.
• Analyses factors like previous sales, market conditions, and customer needs affecting market trends to make suggestions during business plan formulation.
• Business trips participations, presentation

Note – The role defined here is not exhaustive and duties and responsibilities in line with the job function may be added from time to time.

Qualifications, Experience

• 4+ years of extensive experience in a managerial role in a major international airline/Online Travel Agency/ Tour Operator
• Bachelor degree in Commerce/Marketing/Hospitality/Management or equivalent.
• Capable of using technology systems and tools; proficient in Microsoft Office.
• Fluent in English and Armenian Languages.
• Sociable, disciplined.

Benefits

• • Official employment under RA law
  • Fixed salary – based on interview.
  • Additional benefits would be discussed during interview.