Remote Customer Service Representative (English & Armenian)

Description

Job Description

Nomad Desk is a comprehensive Business Process Outsourcing (BPO) company dedicated to creating customized customer support outsourcing solutions with experts who work with community clinics, especially FQHCs.

We are a mission-driven company, and our mission is clear: to help the clinic industry provide the best and most exceptional service to the community. That's why our solutions are custom-designed to meet specific needs, and why we need the right person to fulfill this role.

Full Job Description

1. Equipment Requirements

This position requires that you own the following equipment:

• Modern computer with enough memory to support campaign software (Windows 10 or newer)
• USB headset with microphone
• Stable internet connection (minimum 50 MB upload speed)
• Quiet workspace suitable for remote work

2. Qualification Criteria

• Minimum 6 months of experience in customer service, outbound calling, or a similar role
• Excellent English communication skills (written and spoken) REQUIRED
• Excellent Armenian communication skills (written and spoken) REQUIRED
• Computer proficiency REQUIRED
• Experience with Microsoft Office and Google Workspace products
• Strong empathy, proactiveness, and teamwork skills

3. Salary

• Net salary: ֏205,000 AMD per month
• Hourly pay structure
• Work hours may range between 40 to 44 hours per week

4. Benefits

• Employee of the Month Bonus
• Performance Bonus
• Personal loan via payroll deduction (subject to company policy)
• Internet allowance of ֏10,000 AMD per month
• Professional growth and development opportunities
• Positive work environment with team-building activities, trivia, games, and holiday events
• Paid absence for illness
• Paid holidays and prizes
• Birthday cake or birthday gift
• In-person events at company hubs
• Work from anywhere in the world at co-working spaces (subject to company policies)

5. What You'll Do

• Provide patients with exceptional phone support by answering their questions promptly and professionally
• Process and escalate requests according to standard customer support procedures
• Take detailed patient notes and schedule medical appointments
• Monitor clinic email inboxes and respond when needed
• Attend morning team huddle meetings (typically Monday to Friday at 7:45 AM PST via Zoom)
• Use Nomad Desk's internal communication channels appropriately
• Perform other duties as assigned

6. Work Schedule

Business Hours:

• Monday to Friday: 7:00 AM to 6:00 PM PST
• Weekends: 8:00 AM to 4:00 PM PST (weekend coverage rotation)

Note: These are our business hours. Your specific work schedule will be assigned within these time ranges depending on the campaign you support.

Job Type

Full-time

Application Questions

1. What kind of jobs are you currently looking for or applying for?
2. Are you actively applying for other jobs?
3. Are you available to work a full-time position within the range of 7:00 AM to 6:00 PM PST, Monday through Sunday? Please note that this position cannot be combined with another job or school activities. We only offer full-time positions.
4. Do you have access to all the equipment listed in this job posting?

Experience

• Customer service: 1 year (Required)

Language Requirements

• Native or Fluent English (Required)
• Native or Fluent Armenian (Required)

Work Location

Remote

Compensation Summary

• Salary: ֏205,000 AMD per month
• Internet Allowance: ֏10,000 AMD per month
• Employment Type: Full-time
• Location: Remote
• Languages Required: English and Armenian
• Experience Required: 1 year of customer service experience

Nomad Desk is an equal opportunity employer and welcomes applications from qualified candidates throughout Armenia.