Online Operations Manager

Description

The job holder is responsible for pre-launching, launching, implementing and overseeing new online projects, conducting analysis on the different aspects of the platform, and developing and executing operational strategies.

Responsibilities

• Develop, plan, and manage online strategies and activities
• Ensure successful implementation of Online projects.
• Manage financial processes related to Online Capital including budgeting, monthly and yearly forecasting and ongoing tracking of project-level spend in coordination with finance department.
• Configure the platform and coordinate with Game & Marketing Departments on creating and delivering marketing and promotional propositions.
• Oversee products benchmarking activities and identify improvement strategies.
• Advise on campaigns, USPs and promotions plans.
• Collaborate with Marketing Team to write and edit content and messaging for online campaigns.
• Manage promotional campaigns in coordination with marketing department.
• Analyze and report the costs and results of any campaign, promotion or new features implemented in the platform in coordination with the Marketing Department.
• Back Customer Support in the resolution of issues.
• Identify, manage, and report project progress metrics and team performance metrics.
• Keep abreast with latest technology related to the industry, propose new technologies and/or practices accordingly, and contribute to continuous process improvement.
• Perform miscellaneous tasks within the scope of work, as assigned by the direct manager.

Requirements

• Education: Bachelor’s degree in Business Management, Marketing or equivalent.
• Work experience: At least 5 years of proven experience in operations, preferably an online/digital business experience, including 2 years in a managerial role.
• Skills and qualifications:
  • Leadership Skills
  • Analytical Thinking
  • Creative Problem Solving
  • Project Management Skills.
  • Technical Management Skills.
  • Solid online technical knowledge. Retail technical knowledge is a plus.
  • Research and benchmark experience (R&D).
  • Product competition and market analysis knowledge.

Additional Notes

The job will be based in Lebanon.