Officer-Operations\Operator

Description

VFS Global, the world’s largest outsourcing and technology services specialist for governments and diplomatic missions worldwide, is looking for an Officer at the Operations department (Officer-Operations) in Yerevan for a Cyprus visas support project.

Responsibilities

• Document scrutiny and collection of applications for visa processing.
• Handle customer/applicant queries personally or via email, telephone.
• Handle cash and bank related transactions if assigned and ensure 100% accuracy.
• Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors.
• Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.
• Maintain compliance to the standard operating procedures and fit deadlines.
• Inform the applicants about the available Value-Added Services
• Ensure that the entire process is completed within the mandated Turn Around Time.

Requirements

• Confident user of PC and MS office (Word, Excel, Power Point)
• Good communication skills
• Adaptability to handle customer queries
• Intermediate English and above will be your plus
• Eligible to work in Armenia

Job conditions

• Fixed-term contract of 6 months with possibility of the contract prolongation
• Unique working international environment
• Professional development in an international company
• Proactive friendly team
• Salary consists of two components: base salary and monthly bonus. The amount stated in the vacancy is gross (before taxation). You may also receive a bonus for selling additional services.

How to Apply & Contact Information

• Please apply directly via the job board application form on the platform OR send your CV via email.
• If you need to add any additional information or ask a question regarding this position, you may send it via email.

We will review ALL applications submitted through the website and by email and if your qualifications match our requirements, we will contact you directly.

Company օverview

Address

ՀՀ, Երևան, Արամի 4, 68, 0010

Number of employees

16-50

Website

http://www.vfsglobal.com/

VFS Global is the world's largest outsourcing and technology services specialist for governments and diplomatic missions. It manages non-judgmental and administrative tasks related to applications for visa, passport, and consular services for its governments, increasing productivity and enabling them to focus entirely on the critical task of assessment.

With a responsible approach to technology development, adoption and integration, the company prioritizes ethical practices and sustainability while serving as a trusted partner to 71 governments.

Operating 4105 Application Centres in 168 countries, VFS Global has efficiently processed more than 542.42 million transactions* since 2001 and over 231.62 million biometric enrolments since 2007.

Who we are

• The global leader in trusted technology services, empowering secure mobility for governments and citizens.

Where we aspire to be

• To lead and set the standard in the visa and consular services industry, through innovation, technology and excellence in customer service

What we do

• We make people’s cross border mobility simple and convenient through highly secure, reliable, efficient, and innovative technology solutions.

For our Client Governments:

• By being the partner of choice, through trust, technique and technology.

For our Customers:

• By providing exceptional customer service, ensuring convenient and seamless experiences.

For our Colleagues:

• By creating meaningful work opportunities and building successful careers, in a diverse and inclusive workplace.

For our Investors:

• By delivering stakeholder value and embracing best in class corporate governance and ethics.

For our Community:

• By developing partnerships that drive positive economic, environmental, and social impact.

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Benefits

Annual salary review

Trainings

Paid day-offs