Logistics Agent

Description

Onex is looking for Logistics Agent to join its team and ensure the smoothness of logistical operations through Russia-Armenia direction.

Responsibilities

• Drive a successful customer experience by assisting them in scheduling deliveries, ordering, and tracking.
• Answer informatively and detailed to customers' inquiries via phone, e-mail, chat or in person.
• Attentively plan the logistics, including transportation and scheduling.
• Take ownership of anything from small technical issues to escalated logistical problems.
• Maintain two-way instant communication with Russia-based warehouse.
• Keep the inventory organized and updated.

Requirements

• Bachelor degree from an accredited university
• Computer knowledge and ability to easily navigate through the internet
• Excellent knowledge of Armenian and Russian both oral and written is a must.

Communication and Customer focus skills

• Ability to communicate correctly and clearly with all customers
• Ability to concentrate - follow customers issues without distraction
• Good composition skills - ability to compose a grammatically correct, concise and accurate written response
• Ability to prioritize customers needs
• Demonstrate conflict resolution, negotiation and de-escalation skills
• Excellent documentation skills
• Work successfully both in a team and independently

Problem-solving skills

• Effective problem-solving skills, including decision making, time management and immediate prioritization of tasks
• Ability to approach problems logically and rationally
• Organized and detail-oriented

Interested and matching candidates are requested to send their CVs to the mentioned email.

Company օverview

Address

Տերյան 105/1

Website

http://www.onex.am/

Phone

060750350

Fast. Smart. Innovative. These are just a few words that describe what life is like at Onex. Being a pioneer of international online shopping in Armenia, Onex now is rapidly growing and leading the future of logistics through high-quality solutions designed to delight those we serve. Founded in 2015 the company already has more than 80,000 users and 400,000 delivered orders. We strive to ease our customers’ online shopping experience by providing express door-to-door delivery from 5 countries, offering full range of warehouse smart services and using artificial intelligence to hand over the packages. Our vision is to enhance customer satisfaction by providing fast, smart and innovative logistical solutions. If you are collaborative, honest and proactive, come and help us build the greatest team of game-changers!

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