Lead Agent / Office Manager

Description

Anchora is a rapidly growing BPO company specializing in back-office solutions for home healthcare providers. As we expand our operations into Yerevan, Armenia, we are seeking a Lead Agent / Office Manager to be our first hire in the region. This role is a unique blend of customer service expertise and operational leadership, responsible for both delivering top-tier service and helping establish our new office.

Responsibilities

• Serve as the local point of contact for office rental negotiations and agreements.
• Establish and maintain relationships with local vendors and service providers (utilities, security, office supplies, etc.).
• Assist with maintaining compliance with local business regulations and labor laws.
• Implement and enforce office policies and procedures that align with company standards.
• Collaborate with HQ to develop a local hiring strategy and compensation frameworks.
• Build relationships with local business communities and relevant organizations to support growth.
• Ensure the successful integration of Anchora’s company culture in the new location.
• Assist with onboarding and training procedures for local staff.
• Handle inbound and outbound customer interactions, ensuring professional and efficient service.
• Address customer inquiries, resolve complaints, and escalate issues when necessary.
• Maintain accurate records of customer interactions using company systems.
• Support operational improvements and best practices to enhance service quality.

Requirements

• 5-7 years of experience in a BPO environment, preferably in an administrative, operational, or leadership role.
• Bachelor’s degree preferred in Business Operations, Management, or International Business.
• Strong understanding of customer service principles and office operations.
• Ability to work independently, take initiative, and manage multiple responsibilities.
• Excellent communication and organizational skills.
• Must reside in Yerevan (not surrounding towns).
• Schedule is Monday-Friday 8am-5pm EST. This is an on-site job.

Why Join Us?

• Be a key player in establishing and leading our new Tbilisi office.
• Career growth opportunities—this role is intended to develop into an upper management position as the office expands.
• Work closely with HQ leadership and be part of a collaborative and dynamic team.

Company օverview

Address

New Jersey

Number of employees

151-500

Website

https://anchora.com/

Anchora is an international consulting & outsourcing company that provides dedicated staff & custom business solutions to hundreds of clients from various countries and industries.

See more

Benefits

Annual salary review

Trainings

Paid day-offs