Intake Coordinator (Russian and English)

Description

The Intake Coordinator serves as the first point of contact for potential clients and referral sources. Responsible for handling inquiries, conducting needs assessments, and converting leads into active clients, this role blends client service with a sales-minded approach. The ideal candidate is personable, persuasive, and highly organized, with a passion for helping others.

Responsibilities

• Engage with prospective clients and referral sources via phone, email, and in-person.
• Conduct assessments to understand client needs and recommend appropriate services.
• Promote agency services confidently, focusing on client benefits.
• Follow up on inquiries and leads to maximize conversions.
• Collect and verify patient and insurance information.
• Ensure accurate documentation and coordinate with internal teams for service initiation.
• Maintain client records and track interactions in CRM systems.
• Provide language support and culturally sensitive communication for Russian-speaking clients.
• Build relationships with referral sources and represent the agency professionally.

Requirements

• Fluent in Russian and English (spoken and written).
• Prior experience in intake, customer service, or sales preferred.
• Familiarity with home healthcare services is a plus.
• Strong communication and persuasion abilities.
• Empathetic, patient-focused mindset; organized, detail-oriented, and able to multitask.
• Proficient with CRM tools and Microsoft Office Suite.
• Experience in lead tracking and sales metrics is beneficial.
• Schedule is Monday-Friday 8am-5pm EST.
• Knowledge of healthcare regulations and insurance processes &experience supporting diverse communities would be a plus!

What we offer

• Competitive salary.
• Employment contract.
• Paid training & vacation
• Timely remuneration twice a month without hidden deductions.

Company օverview

Address

New Jersey

Number of employees

151-500

Website

https://anchora.com/

Anchora is an international consulting & outsourcing company that provides dedicated staff & custom business solutions to hundreds of clients from various countries and industries.

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Benefits

Annual salary review

Trainings

Paid day-offs