Guest Experience Expert / Receptionist

Description

Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.

Responsibilities

• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
• Stay up-to-date on the local area so that you are prepared to provide specific recommendations for guests.
• Arrange transportation (e.g., taxi cab, shuttle bus) for guests/residents/visitors, and record advance transportation request as needed.
• Contact appropriate individual or department (e.g., Guest Arrival, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Keep track of changes in room status (e.g., early check-out, late check-out, room transfer, unexpected stay over) for Housekeeping.
• Organize and coordinate check-in/pre-registration procedures for arriving groups.
• Process all check-outs including express check-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guest's stay.
• Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures.
• Sell a room/accommodation to guests without reservations based on availability.
• Verify and adjust billing for guests.

Requirements

• Education (High School and higher)․
• Work experience (is desirable)․
• Language skills (fluent in Russian and English)․
• Nice-to-haves (good communication skills)․

Additional Notes

If you correspond to the above-mentioned requirements, please send your Cv or call at +374 99 004 072 (Monday-Friday until 6 pm).

Company օverview

Address

1 Amirian street, Yerevan, Armenia

Number of employees

51-150

Website

https://www.marriott.com/en-us/hotels/evnmc-armeni

As the first international chain hotel in the city, Armenia Marriott Hotel Yerevan combines modern luxury with rich history in a cultural heritage building on Republic Square. With charismatic design, sophisticated spaces, and attentive service, this historic hotel offers a unique local charm.

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Benefits

Annual salary review

Corporate events

Flexible working schedule

Medical insurance

Free tea, coffee and refreshments

Free meals

Trainings

Paid day-offs

Parental leave