German and English Speaking Back Office Support

Description

We're hiring German and English Speaking Customer Support Representatives to join our dynamic team in Yerevan.

Responsibilities

• Statistician: The ability to gather data and add data from both the customer and the company
• Counselor: Friendly attitude and proactively involved in assuring the happiness of the customers
• Law-abiding citizen: To respect the company`s rules and regulations regarding the handling of data
• Price Reviews: Once a ride is completed a driver has the option to accept the final rate shown in the app or send to price review if he/she believes there is an issue (too high/too low).
• We review these requests. We confirm either they are correct, email the driver for additional info, or in some cases call the driver.

Requirements

• Language skills: knowledge of German (C1/C2) and English (B2) language
• Counselor: Friendly attitude and proactively involved in assuring the happiness of the customers. Fast thinker and ability to resolve situations as they come on the spot with a focus on attention to details
• Team player: Being comfortable collaborating with the team. Being proactive is a big plus (people skills is also a nice touch)
• IT skills: Knowledge of IT programs as well as fast fingers for typing
• Veteran: Previous experiences in customer support is a big plus

Additional Notes

Additional information

We offer:

Competitive remuneration package, bonus system, as well as insurance for employees and their children;

• Pleasant work environment in a motivated team;

• Opportunity to work from home

• Opportunity for personal and professional development;

• Opportunity to build a career in an international company.

Interested candidates who meet the requirements are welcome to send their CV in German or English language before 10.09.2022.

Company օverview

Address

yerevan@majorel.com

Website

https://www.majorel.com/

Phone

0037444648452

WE'RE MAJOREL – DRIVEN TO GO FURTHER We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. We serve customers across the world through our 60,000+ people based in 31 countries in Europe, the Middle East, Africa, Americas and Asia in 60 languages. We support the customers at any time, through every device and in the manner they expect of their brands. We speak their language wherever they are and whatever their culture. We do this through consultancy and contact centers via direct customer interaction and the many things that influence the overall customer experience. Majorel came into being in January 2019 when Bertelsmann and Saham joined hands to create a leading customer service organisation with revenues of €1.2 billion. Majorel brings together Arvato CRM Solutions, Phone Group, ECCO Outsourcing and Pioneers Outsourcing. We all share the same values and we capitalise on our joint expertise, experience, and resources to give our clients the most efficient, effective and enjoyable outsourcing experience. We opened our office in Yerevan on September, 2019. In Armenia, we provide support to customers from the e-Commerce and other industries. Our team is growing rapidly since then through onboarding motivated and energetic colleagues with bilingual skills. We invest in the development of our talent, this is why more than 85% of middle management are internal promotions. Most of our professional opportunities are entry-level, that is why we provide intensive training for our people to be empowered to excel and develop professionally within our team.

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