Front Office Agent

Description

The Alexander, a Luxury Collection Hotel, Yerevan is looking for an experienced and dynamic candidate for the position of the Front Office Agent who will assist guests with arrival and departure from the hotel, while providing a positive guest experience.

Responsibilities

• Attend to all guests approaching the front desk in the procedure of check-in/check-out, inquiries, key handling, and all related matters, respecting the hotel standards and procedures․
• Use appropriate materials, equipment, and supplies for the smooth run of the Front Office operations and to ask for requisitions accordingly․
• professionally manage any guest complaint, by resolving it and making sure the guest is satisfied, and recording it․
• Ensure that all assigned and blocked rooms requiring special set-ups are accurately displayed in the system and available to the Housekeeping and other departments in due time․
• Do a proper cashier closer and ensure a complete handover between the shifts․
• Perform any other job-related duties as assigned․

Requirements

• BSc degree in Hospitality Management, Tourism, Business Administration, or relevant field․
• At least 1 year of work experience in a relevant position․
• Excellent problem-solving and multitasking skills․
• Ability to work under pressure․
• Excellent written and verbal communication skills․
• Excellent knowledge of Armenian, Russian, and English language․
• Customer service driven with outstanding communication and active listening skills․

Company օverview

Address

3/4 Abovyan street

Number of employees

151-500

Phone

0037444206003

The Alexander, a Luxury Collection Hotel, Yerevan is heralded as the first luxury international hotel in the historic center of Yerevan. Each of the 114 non-smoking guestrooms and suites features scaled back, minimalist design, grand gold accents and hints of decorative Armenian motifs.

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