Front end receptionist

Venice Hotel

Location: Yerevan

Employment type: Full Time

Work experience: Mid level

Industry: Administrative, Clerical, Tourism, Hospitality

Deadline:

10/17/2026

Description

We are seeking a welcoming and detail-oriented Front Desk Agent to serve as the first point of contact for our guests. You will manage guest registration, provide information about hotel services and local attractions, and resolve guest inquiries to ensure an exceptional stay from check-in to check-out.

Responsibilities

Welcome guests upon arrival, verify their reservations, and complete the check-in process.
Manage room assignments, issue room keys, and provide essential hotel information.
Handle guest check-outs efficiently, process payments, and issue final invoices.
Answer incoming phone calls, respond to email inquiries, and manage new bookings.
Address guest requests or complaints promptly and professionally to ensure high satisfaction.
Coordinate with housekeeping and maintenance teams to ensure rooms are clean and guest-ready.
Maintain an accurate register of guest accounts and handle cash and credit card transactions securely.

Requirements

Proven experience as a Front Desk Agent, Receptionist, or in a similar customer service role.
Fluency in English (written and spoken); knowledge of additional languages is a strong plus.
Proficiency in hotel management software (PMS) and basic MS Office applications.
Outstanding communication, interpersonal, and problem-solving skills.
Strong multitasking capabilities with high attention to detail.
Ability to work flexible schedules, including weekends, holidays, and night shifts.
High school diploma or equivalent; a degree in Hospitality Management or Tourism is preferred.